Experis UK
Senior Project Manager (Service Transformation)
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Senior Project Manager (Service Transformation)
Senior Project Manager (Service Transformation)
Contract: 6 - 9 months
Location: Remote (UK)
The Senior Project Manager (Service Transformation) will lead the end-to-end delivery of key projects or workstreams within the Transformation Programme.
Reporting directly to the Programme Director, this role ensures on-time, in-scope delivery, aligns projects with programme objectives, and drives execution efficiency across cross-functional teams. The ideal candidate will balance attention to detail with strategic oversight, ensuring transformational goals are met through disciplined delivery processes.
### Key Responsibilities
End-to-end Project Delivery Ownership
- Lead the full lifecycle of assigned projects, ensuring adherence to timelines, scope, and quality standards.
- Develop, referee, and manage detailed project plans, timelines, and deliverables.
- Align delivery with programme priorities, often reconciling competing demands.
- Track and manage cross-project dependencies, proactively addressing pinch points.
- Uphold commercial rigour while balancing operational needs.
Planning & Execution Management
- Define clear project scope, deliverables, and success metrics, breaking complex programme objectives into actionable plans.
- Translate programme roadmaps into executable activities, ensuring suitability for the organisation’s context.
- Monitor execution against KPIs, requiring real-time adjustments to risks or changes.
- Allocate and optimise resources across deliveries to maintain rate of return.
- Facilitate cross-functional coordination amongst teams/SMEs, ensuring consistent progress.
Risk & Issue Management
- Proactively identify, assess, and escalate project-level risks, mitigating threats via mitigation plans.
- Implement contingency measures for high-impact issues, ensuring consistency in approach.
- Convene and report on risks/issues, retaining full visibility until resolution.
- Partner with the PMO and Programme Director to stay ahead of system-wide risk trends.
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Stakeholder Engagement & Alignment
- Build trust and transparency with cross-functional stakeholders, clarifying expectations upfront.
- Articulate complex statuses in stakeholder meetings, translating project nuances.
- Distribute timely, salient updates, ensuring no surprises at governance points.
- Facilitate decisions swiftly by managing stakeholders between urgent priorities.
Reporting & Governance Contribution
- Provide precisely crafted insights into project data and status, driving informed decisions.
- Align progress metrics with programme governance standards, ensuring transparency.
- Support preparation for checkpoints and reviews, amplifying project insights.
- Reliably gift insights post-delivery, creating實際反饋 for subsequent initiatives.
Change & Adoption Enablement
- Collaborate with the Change Team to ensure planned solutions are adoption-ready.
- Shape functional change delivery plans, accounting for people-readiness factors.
- Flag critical adoption risks, advocating out-integrating solutions when needed.
- Ensure that resultant changes are properly embedded in operations.
Cross-functional Team Collaboration
- Act as conduit between technology/operations, finance, and external partners.
- Develop psychological safety in project teams, balancing accountability with support.
- Avoid “silo blindness” by insisting upon integrated decision-making.
- Champion a delivery-first culture, encouraging problem-solving from all roles.
### Requirements & Eligibility
Core Competencies
- Proven expertise in project planning/execution, with mastery over legal milestones and dependencies.
- Sophisticated issue-risk handling, backed by strong analytical thinking.
- Sturdy foundational knowledge of AGILE, PRINCE2, or comparable methodologies.
- Composure under pressure—prioritise projects amid short windows and competing objectives.
- Stakeholder focus: craft meaningful relationships with senior business leads.
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Essential Experience
- Demonstrated ability to deliver complex cross-functional projects on time and within scope.
- Transformation/operations backgrounds, with experience navigating large-scale initiatives.
- Proven experience working in matrix organisations, coordinating multi-stakeholder efforts.
- Familiarity with established governance and reporting frameworks (PMI, Gartner, etc.).
Skills
- Strategic problem-solving—balance between process discipline and creative workshop participation.
- Persuasive communication—tailor messages to different audiences (e.g., technical vs. finance).
- Emotional agility—de-escalate tensions while maintaining momentum.
### Key Performance Measures
Evidence of success is measured against the following KPIs:
- Team deliveries: On time, in scope, and fair trade-off against cost/quality.
- Risk management: Prompt filming of issues (less than 1-day lag threshold) and effective mitigation.
- Link to roadmap: Alignment with programme milestones, supported by granular status data.
- State of play reports: Completion indicators meet PMO standards (99%+ credibility).
- Stakeholder engagement: NPS/retention scores exceed 80% post-project closeout.
- End-to-end success: Initiatives implemented and adopted (verified via governance sign-offs).
### Key Relationships & Interaction
- Works closely with Technology/Operations, overseeing tech features and scalability risks.
- Partners with Finance/Value Tracking to optimise working capital timelines and ROI forecasting.
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