LHH
Senior Project Manager – Telephony Modernisation - Digital Employee Experience
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Role Overview
We are seeking a seasoned Senior Project Manager to lead the Telephony Modernisation project that supports the transformation of the digital employee experience (DEX). This role drives strategy, delivery, and continuous improvement of our Telephony Services to enhance collaboration, productivity, safety, and security across the organisation.
You will partner with other Digital Solutions workstreams, Business Partners, Communications, and Business Leaders to design and deliver a modern, user-centric digital solution that improves how employees connect, collaborate, and perform their work.
Key Responsibilities
Project Delivery
- Lead and manage multiple complex projects simultaneously, ensuring on-time, on-budget, high-quality delivery.
- Establish governance structures, project controls, and reporting mechanisms that align to Digital Solutions processes. Work closely with our DIO (Delivery Integration Office) and DSPMO (Digital Solutions Project Management Office).
- Participate in vendor selection, contract reviews, and collaborate with third-party delivery partners. Work closely with our Tech Ops and Site Ops colleagues. Work with business analysts to oversee requirements development and traceability, and business benefits. Work with Test Lead on developing test activities.
- Responsible for project financial management in partnership with finance and DIO.
- Manage project risks, issues, dependencies, and change impacts.
- Ensure that projects go through ORR (Operational Readiness Review) and Service Transition processes and are accepted into live services.
- Partner with Architecture and Security teams to ensure scalable, secure solutions.
- Work closely with Snr Project Managers across DEX and other portfolios, reporting into DEX Portfolio Lead.
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Stakeholder Management
- Build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications.
- Facilitate executive steering committees and working groups.
- Lead cross-functional collaboration across technical and business teams.
- Ensure effective communication and change management strategies are in place.
Change & Adoption
- Develop and deliver change management and communication plans working in partnership with our adoption and communications team.
- Lead training, adoption campaigns, and feedback loops.
- Measure employee engagement and digital experience maturity.
Technology & Strategic Leadership
- Drive adoption and measurable business value from digital tools.
- Translate employee needs and business requirements into actionable project plans.
- Champion user-centric design principles and continuous improvement.
- Help to deliver DEX roadmaps aligned with business strategy.
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Required Qualifications
- 8–12+ years of project/program management experience, including large-scale, multi-site digital transformation initiatives.
- Proven experience delivering digital workplace or employee experience projects and programs.
- Demonstrated success managing stakeholders at senior leadership level.
- Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
- Experience with collaboration platforms (e.g., Microsoft 365, ServiceNow).
Preferred Qualifications
- Experience deploying Cloud-based, Voice Over IP Telephony solutions.
- PMP, PRINCE2, or Agile certification.
- Experience in global and/or large matrixed organizations.
Key Competencies
- Exceptional stakeholder engagement and management.
- Executive communication and influence.
- Proactive Project Management.
- Strategic thinking and business alignment.
- Risk and Issue management, with ability to know when and how to escalate.
- Financial management.
- Business Change leadership.
- Strong analytical and data-driven mindset.
- Customer-centric and design-oriented approach.
- Ability to keep focused on delivery against changing processes and blockers.
- Previous use of SAP or other project tracking tool desirable.
Success Measures
- Delivery to Time, Cost, and Quality.
- Positive stakeholder and executive feedback.
- Improved employee digital satisfaction scores (delivery to outcomes).
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