Birmingham City Council
Senior Property & Support Officer
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Senior Property & Support Officer
Senior Property and Support Officer
Permanent | Grade C – £35,412 - £44,075 Consultation grade – subject to formal evaluation under the Equal Pay Programme 36.5 hours per week
About the Role
Birmingham City Council is seeking experienced and motivated individuals to join the Housing Solutions and Support Service as Senior Property and Support Officers. This is a key operational role where you will support the delivery of Temporary Accommodation (TA) services, helping the Council meet its statutory homelessness duties and wider housing priorities.
You will play a critical role in supporting a service operating at significant scale, with over 5,500 households currently in Temporary Accommodation and an expanding portfolio of provision. This includes a mix of dispersed accommodation and larger sites, all of which require strong operational oversight to ensure properties are safe, compliant, and used effectively.
Working closely with Temporary Accommodation Managers, you will help oversee day-to-day service delivery, ensuring households are placed in suitable accommodation, supported throughout their stay, and successfully moved on into longer-term housing.
This is an exciting opportunity to be part of a high-impact service, contributing to reducing reliance on unsuitable accommodation and improving outcomes for some of the city’s most vulnerable residents.
Responsibilities
In this operational role, you will:
- Support the day-to-day operation of the Temporary Accommodation service, ensuring high-quality and compliant service delivery
- Provide tenancy support to households in temporary accommodation, helping them sustain their placement and transition successfully
- Lead and coordinate property inspections and health & safety checks, ensuring accommodation meets required standards
- Support the placement of households into suitable emergency accommodation, ensuring decisions are fair, lawful, and evidence-based
- Help reduce reliance on Bed and Breakfast accommodation and support move-on into more suitable housing options
- Contribute to tenancy management activity, including:
- Handling breaches
- Managing risk
- Supporting safeguarding processes
- Assist with income collection and housing benefit processes to minimise arrears and financial risk
- Supervise and support a small team of officers, providing:
- Guidance
- Performance management
- Mentoring
- Collaborate closely with casework teams, partners, and providers to deliver coordinated support and housing solutions
- Monitor performance and contribute to service improvements using data and operational insights
- Maintain accurate case and property records in line with service and legislative requirements
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Requirements
We are looking for confident and capable individuals who can thrive in a fast-paced, high-demand environment.
Key Qualities & Experience
You will bring:
- Experience working in:
- Housing
- Homelessness
- Property management
- Or a related frontline service
- A strong understanding of:
- Homelessness
- Temporary Accommodation
- Relevant housing legislation
- Familiarity with supervising or managing staff in a performance-driven environment
- Excellent communication skills, including:
- Working with vulnerable households
- Managing sensitive situations
- Awareness of health & safety and housing standards
- Ability to balance competing priorities and respond to changing service demands
- Strong organisational and problem-solving skills
- Confidence in using IT systems and maintaining accurate records
- Ability to build effective relationships with colleagues, partners, and stakeholders
- A commitment to delivering high-quality services and improving outcomes for residents
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Working Arrangements
These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.
Additional Information
Application Process
Please submit an up-to-date CV and a Supporting Statement detailing:
- How you meet the role’s criteria through your personal qualities, skills, and experience
- Your motivation for applying The Supporting Statement should not exceed 1500 words. Applications without both a CV and Supporting Statement will not be considered.
Equality & Accessibility
Birmingham City Council is a Disability Confident Leader employer, committed to employing, retaining, and developing all staff.
We are committed to making your recruitment journey positive and equitable. If you require:
- Reasonable adjustments
- Additional support
- Accessibility accommodations Please notify the Resourcing Team.
Enquiries
For informal questions, contact: [Resourcing Team]
Pre-employment Checks
- DBS check will be required.
- Proof of Right to Work in the UK is mandatory before any offer is finalised.
Safeguarding
Birmingham City Council is committed to safeguarding and promoting the welfare of citizens. All staff must align with this commitment. Read more here.
Eligibility
Sponsorship is not available for this post. Applicants must have the right to work in the UK without employer sponsorship.
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