Network Rail
Senior Quality Manager
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About the role
Senior Quality Manager
Are you passionate about improving how major infrastructure projects are delivered?
Network Rail is looking for a Senior Quality Manager to lead quality assurance, governance and continuous improvement across our Works Delivery business. This is a high-profile role that combines quality leadership, stakeholder engagement and performance improvement, helping ensure projects are delivered safely, efficiently and in line with industry standards.
This role goes beyond traditional auditing. You'll work with project teams, senior leaders and supply chain partners to identify opportunities for improvement, implement practical solutions and drive a positive quality culture across the organisation.
A key aspect of the role is leading and influencing our extensive supply chain network. You will chair quality forums with more than 15 supply chain partners, creating opportunities to share best practice, improve performance and embed consistent quality standards across project delivery.
Whether your background is in quality management, construction management, business improvement, project management or performance improvement, this is an opportunity to make a lasting impact on one of Britain's largest infrastructure organisations.
Why Network Rail?
Every day, we connect people, businesses and communities across Britain. As a Senior Quality Manager, you'll help shape the delivery of projects that keep the railway moving while enjoying a range of excellent benefits, including:
- A boosted public sector pension.
- Annual performance-related bonus opportunity.
- Discounted and subsidised rail travel - 75% off for you and a partner!
- 28 days annual leave plus bank holidays.
- Hybrid and flexible working opportunities where business needs allow.
- Excellent training, professional development and career progression support.
- Access to a range of health, wellbeing and employee support services.
- Private healthcare
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Join us and be part of an organisation committed to delivering a safer, more reliable and more sustainable railway for the future.
Key Accountabilities
- Lead the implementation and continuous improvement of Network Rail's quality management systems, governance frameworks and assurance processes.
- Drive a culture of continuous improvement, supporting teams to identify root causes, implement improvements and sustain better performance.
- Lead quality assurance and governance activities across construction and project delivery environments.
- Provide expert advice and assurance relating to CDM requirements, quality management and project governance.
- Develop and lead quality improvement initiatives that deliver measurable business and operational benefits.
- Monitor quality performance metrics, identify trends and provide insight to senior leaders.
- Chair and facilitate quality, assurance and continuous improvement forums across the business.
- Lead engagement with more than 50 supply chain partners through structured quality forums, driving collaboration, best practice sharing and performance improvement.
- Build strong relationships with project teams, contractors, consultants and senior stakeholders to influence quality outcomes.
- Ensure effective governance and assurance arrangements are in place across projects, contracts and business activities.
- Identify areas of non-compliance and lead the development and implementation of corrective and preventative actions.
- Support the development of a positive quality culture that promotes accountability, learning and operational excellence.
Your experience and skills
Essential Skills and Experience
- Significant experience in a quality management, business improvement, performance improvement, construction management or project delivery environment.
- Experience working within construction, infrastructure, engineering or major project organisations.
- Strong understanding of quality management systems and assurance principles.
- Knowledge of CDM regulations and the application of governance across Principal Contractor and Principal Designer activities.
- Experience leading continuous improvement initiatives and delivering measurable business improvements.
- Proven ability to influence and engage senior stakeholders and multidisciplinary teams.
- Experience working with contractors, suppliers and supply chain partners to improve quality performance.
- Strong analytical, problem-solving and decision-making skills.
- Excellent communication, presentation and stakeholder management skills.
- Ability to lead cross-functional improvement activities within a complex organisation.
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Desirable
- Membership of the Chartered Quality Institute (CQI), IRCA Lead Auditor qualification or similar professional recognition.
- Experience leading quality assurance, governance or performance improvement programmes.
- Knowledge of the rail industry and infrastructure sector.
- Experience chairing improvement, assurance or governance forums.
This is an opportunity to influence quality standards across a complex delivery environment, work closely with senior leaders and supply chain partners, and help shape the future of project delivery at Network Rail.
We're an organisation where people matter. We matter to millions.
We offer excellent benefits, including:
- Generous annual leave with the option to buy/sell days.
- Defined benefit pension scheme.
- 75% subsidy on rail and underground season tickets.
- Up to 75% off leisure travel.
- Carer's leave to support those who matter.
- Healthcare Scheme, GymPass discounts, Cycle to work plus more.
- We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments.
Discover all our benefits and what life is like at Network Rail. click here
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We're proud to champion a diverse and inclusive workplace that reflects the communities we serve. To explore our ED&I commitments, https://www.networkrail.co.uk/who-we-are/diversity-and-inclusion/.
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