JD Healthcare
Senior Receptionist
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About Us
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
About the Role
As Senior Receptionist at JD Healthcare, you will take a lead role in front-of-house operations — combining hands-on reception duties with supervisory responsibility for the reception team. Based across our Harley Street and London Bridge sites, you will be a visible, trusted presence for patients, visitors and colleagues alike — upholding service standards, resolving escalations and working closely with management to drive continuous improvement. This is a role for someone who leads naturally, takes pride in delivering an exceptional patient experience and is ready to take on greater responsibility. If that sounds like you, we would love to hear from you.
What You Will Do
- Take a lead role in overseeing front-of-house day-to-day operations, ensuring consistently high standards of service delivery across the clinic
- Lead, motivate and support the reception team on a daily basis, providing clear direction, on-the-job guidance and constructive feedback
- Act as the first point of escalation for reception-related issues, ensuring timely and effective resolution and escalating concerns to management where required
- Manage complex patient queries, bookings and front-of-house processes with accuracy and efficiency, including appointment scheduling, patient registration and financial administration
- Process patient payments accurately and ensure correct completion of end-of-day financial reporting and records
- Maintain a clean, organised and fully stocked reception and waiting area, overseeing stock control and ensuring timely ordering of clinic supplies
- Liaise with IT, maintenance and external partners to resolve operational issues and maintain clinic functionality
- Support the coordination of clinic events such as open days, contributing to continuous improvement and an exceptional patient experience
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What We Are Looking For
Essential
- 1 years experience in a receptionist, front-of-house or customer service role — healthcare or private sector preferred
- Excellent interpersonal and communication skills with a warm, professional and patient-centred approach
- Proven ability to lead, motivate and support a reception or front-of-house team
- Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR)
- Strong organisational skills with the ability to manage multiple priorities simultaneously, maintaining accuracy under pressure
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Desirable
- Experience handling appointments, bookings and patient or customer enquiries
- Familiarity with payment processing and basic financial administration
- Exposure to healthcare, private clinics or similar environments
- Strong IT literacy with experience using booking systems, databases or CRM platforms
What We Offer
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- MyGym discounts
- Staff treatment discounts
- EV Car Scheme and Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
Equal Opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
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