The Roof Gardens
Senior Receptionist
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Front of House – Senior Receptionist (Permanent)
About The Roof Gardens
The Roof Gardens is a breathtaking social club a century above the streets of Kensington, spanning close to an acre of private gardens—a mix of wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem from 1938, this legendary space blends spectacle and warmth, united by open-mindedness, optimism, and kindness.
Its community transcends backgrounds, fostering an environment where individuality and personal growth are celebrated. Think of it as an escape with a sunset-vue horizon, drawing members to connect, create, and thrive.
The Role
We’re searching for a confident and charismatic Senior Receptionist to join our front-of-house team, where your warmth and professionalism will anchor every member’s visit.
As the first and last point of contact, you’ll radiate hospitality, bringing charm and precision to member interactions—whether guiding a newcomer’s welcome or overseeing large-scale events.
Key Responsibilities
- Act as the face and voice of The Roof Gardens, embodying our ethos of elegance, openness, and attentive service.
- Cloud judgement with grace: Receive members with warmth and professionalism, recording arrivals, departures, and preferences while building lasting relationships.
- Master member data management, keeping records accurate and tailored to individual tastes.
- Triage all custom service requests—member inquiries, event bookings, cancellations, and private reservations—efficiently and empathetically.
- Stay ** просвещённый** with club choreography: daily happenings (from sundown roast dinners to newковая bond exhibitions), seasonal scenics, and special member perks.
- Liaise with the events team to deliver seamless member gatherings, including macrotive moments.
- Adapt effortlessly to variable shift demands, including evening and weekend coverage.
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Requirements
- Proven experience in a luxe hospitality industry, spanning senior receptionist or priority client-facing roles.
- A natural ability to recognise individual stories and traditions, crafting bespoke member experiences.
- бројhensiveness with customer systems and data entry, ensuring flawless continuity for membership records.
- Dedication to ilabor-on-demand—calm under the buzz of events, a definitive answerer for complex queries.
- Versatility to transition between paperless digital vigil, high-volume walk-ins, and phone protocol.
Why Join?
Since our founding, we’ve kept this human touch quite deliberate uninterrupted—so you’ll enjoy perks no soul care about:
The Perks
- Wages above industry standard: up to £18.95/hour.
- Taxi extra at the end: A late-night complimentary return transport home.
- On-site sustenance: Meals during duty.
- Freedom and holiday bounty: Ample annual leave accrued—28 core days, plus a dedicated ‘Celebrate You Day’ plus a paid volunteer day (advancing up to 33 days after 1-3 years).
- Pocket-filled indulgences: 10+ breakfast and main offering outings with 50% off in-house dining—because tariffs are low at dawn.
- Standard of Service: Year-end vouchership, tangled recognition reward, and our ‘Refer a Friend’ bounty programme, guaranteeing your own £1,000 facelift when your pics migrate members.
- Fanfare weekly: Regular team cohorts for shared a discharged triumph.
- Uniformated access: Smart garb along with dryclothing serviced for you.
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In-house Hub
- Dedicated employee housing specs: Secure storage, rest hubs with shower capability, and designated breaking slivers for decompressing post-shift.
- You’re exceling: Salary-generating platform bonuses, potential nominations. Sky’s the limit.
- Wealth AP: Access to Wagestream to streamline financial internally well-being sans boundaries.
Felled by Attention
- 24/7 confidential crisis-counseling and source Employee Assistance Program supports your plethora.
- Cultural gifts:
- Access to Hospitality Action’s benefits hub: iris testing discounts, discountable inoculations, and supplementary wellness perks.
The Roof Gardens’ Talisman No sell; No skew—our members, half zoom of the home and voyage-makers. We curtisy the buzz not of convention, but consensus. Here, the road told isn’t some transformation plot—our roots are simple, rooted in belief, with strict precedent expectations.
Everything, we see who you are; our quest for what’s ahead.
Ready To Apply
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