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About Hestia
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Recovery Worker to play a pivotal role in our Ealing Safe Space, Mental Health Crisis Alternative Service.
What Will You Be Doing?
In this role, you will:
- Take a leading position within a dynamic mental health crisis and early-intervention service.
- Manage a diverse caseload while providing skilled de-escalation, robust risk assessment, and coordinated multi-agency support.
- Guide and empower service users to engage with community services.
- Offer day-to-day leadership to Recovery Workers, Peer Support Workers, and volunteers, ensuring consistent, high-quality practice.
- Act as shift lead when required, making informed, real-time decisions to maintain safe and effective service delivery.
- Support student placements, contributing to learning plans and offering reflective supervision.
- Work closely with the Service Manager and Area Manager to monitor performance, contribute to audits and quality reviews, and drive ongoing service development.
- Play an active role in recruitment, onboarding, and volunteer integration.
- Represent the service in partnership forums, strengthening pathways with local crisis teams and community organisations to ensure continuity of care and smooth transitions for service users.
Please note, this role requires you to work from 2pm - 10pm, including weekends and bank holidays.
What Do I Need to Bring with Me?
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You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You'll bring:
- Solid experience supporting people with mental health difficulties, dual diagnosis, and complex needs.
- Confidence to manage complex cases and work collaboratively with a range of services to keep people safe.
- Experience supporting or guiding colleagues, peer workers, or students.
- Comfort in contributing to co-produced activities and working in fast-paced, crisis-focused environments.
- A strong grounding in mental health, trauma-informed practice, and the realities faced by people accessing crisis and community services.
- A working knowledge of key legislation and safeguarding responsibilities.
- A deep belief in recovery, strengths-based practice, and partnership working.
- Clear, adaptable communication that helps you connect with service users, professionals, and the wider community.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations, and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have a face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process; it's all part of the plan for some of our roles.
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Our Commitment to Equality, Diversity, and Inclusion
Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences different people and communities bring to our organisation.
We Are a Disability Confident Employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested
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