Senior Rehabilitation Case Manager - Exeter

Working within a commercial (personal injury and medical negligence) context, this field-based role involves navigating clients through their personal rehabilitation journey by:

• Conducting in-person and virtual assessments to determine clients’ physical, psychological and social needs on an ongoing basis
• Devising and coordinating goal-focussed rehabilitation programmes, which includes a combination of both private and statutory services
• Coordinating private treatment e.g. physiotherapy, psychology, investigations or surgery
• Collaborating with family members and other inter-disciplinary professionals
• Communicating regularly with external stakeholders e.g. solicitors, insurers and employers
• Writing comprehensive reports for the instructing parties to provide updates, demonstrate progress and seek funding approval
• Facilitating return to work and/or education

The operational support and leadership component of the role involves:

• Assisting the Regional Manager to ensure safe, effective, person-centred care aligned with company policies.
• Conducting regular one-to-one meetings with Rehabilitation Managers to provide feedback, address challenges, agree priorities, and drive accountability.
• Identifying training needs and promoting continuous professional development (CPD).
• Coaching and mentoring Rehabilitation Managers on assessment, rehabilitation case management, and billing practices.
• Supporting Rehabilitation Managers with developing effective strategies for meeting financial targets and SLAs.
• Providing guidance on risk management and safeguarding responsibilities.
• Facilitating team huddles and case clinics to enhance collaboration.
• Offering ad hoc support for Clinical Duty rota and covering Regional Manager absence.
• Managing annual leave and training approvals.
• Supporting Regional Manager with recruitment, induction, and performance management.
• Supporting the orientation, development and quality assurance of Associate Rehabilitation Managers, including audits and quarterly case reviews.

A copy of the full Role Profile will be provided during the application process.

Person Specification

We are looking for a HCPC registered Occupational Therapist or Physiotherapist, or NMC registered Nurse with a proven clinical background in one or more of the following specialisms:

• Complex orthopaedic conditions
• Brain injury
• Spinal cord injury
• Amputations
• Paediatrics

Our Senior Rehabilitation Case Managers work from home but regional travel to meet with clients, team members, treatment providers and employers is a large part of the role. They also meet frequently as a team (both virtually and in person) and attend regular training events. A valid driving licence is therefore essential.

To Excel In This Role, You Should Demonstrate

• Strong clinical reasoning skills with a solutions-focussed approach
• Effective communication, report writing style and interpersonal skills
• Excellent organisational and administrative skills with attention to detail
• The ability to work independently and as part of a multidisciplinary team
• In-depth knowledge of rehabilitation case management, professional and regulatory standards and frameworks
• Desire to coach and mentor colleagues to improve performance and long-term professional growth.
• Strong problem-solving skills with the desire to identify and resolve operational, people and customer issues.
• Desire to inspire, develop and empower teams to foster a high-performance, collaborative culture.
• Understanding of how own role contributes to positive outcomes, customer satisfaction and company profitability.
• Ability to think creatively and identify opportunities for improvement, encourage idea generation, and effectively oversee continuous improvement cycle.
• Confidence with utilising IT software packages
• Alignment with our company values

In Return We Will Offer

• The opportunity to join a growing, forward-thinking organisation
• A supportive leadership environment with clear structures and governance
• Full training and ongoing support in Proclaim Care’s processes, systems, and expectations
• Opportunities to shape and influence service delivery as we continue to evolve
• A culture that values professional development, autonomy, and collaboration

We are happy to consider any reasonable adjustments that applicants may need during the recruitment process and you will be asked whether you require any during the application process. At Proclaim Care, we recognise that great leadership comes from a range of backgrounds. If you have the skills, experience, and ambition to lead within a healthcare setting, we welcome your application.

Benefits

Our comprehensive range of benefits includes:

• Compensation: Our compensation package includes a competitive salary that recognises your skills and experience, optional company credit card, pension scheme with employer contribution, company profit share, and fully covered travel expenses and mileage reimbursement.
• Incentives: We offer re-referral and recruitment incentive schemes, demonstrating our appreciation for your exceptional work and loyalty.
• Work-Life Balance: With 32 days of annual leave inclusive of bank holidays and flexible working opportunities, you'll be able to balance your professional and personal commitments. In addition to your annual leave allowance, you will be entitled to an extra ‘Wellbeing Day’ – a day off work that you can use to celebrate your birthday or do something to support your wellbeing.
• Flexible Working: We offer flexible working opportunities, allowing you to shape a schedule that aligns with both your role's demands and your personal circumstances. Types of flexible working opportunities available will vary depending on the role but might include altered or compressed working hours and/or working from home.
• Wellbeing: In addition to the ‘Wellbeing Day’ mentioned above, employees can access a variety of other wellbeing benefits to support their physical and mental health. These include a private online GP service and an Employee Assistance Programme (EAP) with free confidential counselling and legal and self-help information. We have dedicated Mental Health First Aiders, Menopause Champions and a Health & Wellbeing Forum which runs regular wellbeing-focussed events throughout the year. We also have a voucher scheme enabling staff to access discounts from hundreds of high street stores, health clubs, cinemas, restaurants and more.
• Social Events & Team Building: Forge strong relationships with colleagues through an array of virtual and in-person social events such as biannual hub days, ad hoc team-building events. Our much-anticipated annual company conference features our PrOscars Award Ceremony, celebrating our colleagues' exceptional contributions, followed by a fun evening of entertainment.
• Continuous Growth: Embark on a journey of continuous improvement with our comprehensive training and development opportunities. Experience a thorough company induction with in-depth role-specific training, as well as access to our Training Academy's industry-leading courses, external training and CPD opportunities, and regular team development days.
• Expert Guidance: Receive exceptional support from experienced peers and team leaders through proactive mentoring and supervision,