Capital One
Senior Relationship Management and Business Development
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Senior Relationship Management and Business Development
Senior Relationship Management and Business Development – London (Hybrid)
Location: Hammersmith, London Working Pattern: 2 days in-office, 3 days remote
Our Mission
We’re on a mission to be a force for good in lending. Through our 30+ years of history, we’ve been recognised as a fantastic workplace—ranked 9th in the UK’s Best Workplaces™ (2026) by Capital One. Learn what it’s like to work here from our team.
The Role
Responsible for business development and relationship management across countries, regions, or industries. Your key focus areas include:
- Driving pipeline growth by identifying and cultivating new sales opportunities through networking and strategic relationship-building with industry and FinTech partners.
- Expanding high-value external relationships as the lead Capital One representative, identifying growth opportunities to achieve business targets.
- Increasing transaction volume and revenue by selling new programs (e.g., Prepaid, Credit, Debit).
- Risk and escalation management, resolving customer-impacting issues and escalating them to senior management.
Key Responsibilities
- Account Strategy & Growth
- Translate organisational goals into tailored account plans to capture untapped opportunities.
- Own the end-to-end strategic roadmap for high-value, complex global acquirer partnerships.
- Identify leads, propose solutions, respond to RFPs, and negotiate contracts to maximise network growth.
- Develop business cases for new initiatives with internal (e.g., Risk, AML) and external partners.
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Strategic Relationship Liasion
- Act as the primary liaison between Capital One and external clients, maintaining executive-level relationships.
- Secure alignment on strategic priorities and resolve operational challenges.
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Client Management & Growth
- Retain and grow a portfolio of clients, ensuring acceptance and transaction volume growth.
- Maintain deep knowledge of partners, industry trends, and competitors via market analysis.
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Internal Coordination
- Orchestrate cross-functional teams (Product, Risk, AML, Legal) without direct line management.
- Lead processes such as communications, contract negotiations, and compliance.
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Market & Business Development
- Drive transaction volume and revenue growth through strategic insights and selling efforts.
Skills & Experience Required
- Passion for sales and relationship management, with the ability to solve complex business problems.
- Adept at balancing new and existing partnerships, ensuring a steady pipeline of opportunities.
- Hands-on approach involving planning, sales, and implementation.
- Proven ability to influence stakeholders (internal and external) at an executive level.
- Track record of signing high-value partnerships, from planning to execution.
- Experience shifting relationships from transactional to strategic.
- Extensive knowledge of Acquirers, Payment Networks, PSPs (including embedded finance, gateways, Payfacs).
- Strong understanding of the UK/European payment landscape.
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Hybrid Work Model
Permanent role based in London, Hammersmith. 2 days in-office, 3 days remote.
Why Work Here?
At Capital One, we invest in your growth alongside our business. Enjoy:
- Up to £5,000 funding for external qualifications.
- A comprehensive benefits package tailored to your needs, including:
- Wealth & Future: Competitive pension + performance-based bonuses.
- Holidays: 25 days annual leave (incremental with tenure) + option to buy 5 extra days.
- Health: Premium private medical insurance.
- Family Support: Enhanced parental leave and milestone celebrations.
(Full benefits list available [here][].)
Our Commitment
We hire based on flexibility, fairness, and merit—not stereotypes. Your authentic self is welcome here.
- Diversity & Inclusion: Actively support our Culture of Belonging, with 10+ associate-led Business Resource Groups for networking, events, and learning.
- Fair Recruiting: If you require adjustments, contact ukrecruitment@capitalone.com.
(For technical questions: Careers@capitalone.com)
** About Capital One**
Guided by values of collaboration and innovation, we’re building an industry-leading information technology company. Under Chairman & CEO Richard Fairbank, we focus on humanity in banking, empowering customers through simplicity and ingenuity. Our success comes from associate achievement and customer advocacy.
"We’re changing banking for good." Join us.
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