Computershare
Senior Relationship Manager
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Location: London (Hybrid)
In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex. [https://www.computershare.com/corporate/about-us/join-our-team/news/were-committed-to-flexibility]
We give you a world of potential
Computershare’s Issuer Services (CIS) division provides administrative support to corporate clients and their shareholders. Within CIS, our Investor Engagement business brings together Georgeson, CMi2i, and ingage Investor Relations (IR) — combining expertise in proxy advisory, investor intelligence, and IR CRM technology.
This role sits within our Investor Relations team, which helps corporate issuers access critical investor data and insights via the ingage CRM platform. You’ll be part of the client management function – onboarding new clients, helping to manage IT integration, training users and providing day-to-day client support – and in so doing helping to build long-term client relationships that maximise platform value.
A role you will love
We’re looking for a dynamic Senior Relationship Manager who’s passionate about building strong client relationships and delivering smart solutions within financial services. This role will support issuers getting the most out of our ingage IR platform — a powerful subscription-based CRM suite designed specifically for Investor Relations professionals.
This role is perfect for someone who thrives in a client-facing environment and enjoys helping users unlock value from technology. You’ll manage new and existing accounts, support day-to-day platform usage, and showcase the benefits of our feature-rich tools. Your goal? Happy clients who renew, grow, and advocate for the platform.
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We’re seeking someone with a proven track record of service delivery in the Investor Relations (IR) market. You’ll have a good understanding of the challenges and demands of the IR function, and the credibility to engage with senior IR professionals and decision-makers. Experience managing IR software platforms will set you apart from the competition, along with the ability to navigate complex stakeholder environments with confidence and insight.
Key responsibilities:
- Client Engagement & Relationship Management
- Build trusted relationships across IR teams and C-suite; deliver demos, onboard users, and drive adoption of the ingage platform.
- Product Expertise & Support
- Become a platform expert to lead training, pitch new features, and provide proactive and reactive client support.
- Technical Implementation
- Collaborate with client IT teams on setup, data migration, and ensure compliance with ISO 27001 and 27701 standards.
- Commercial Growth
- Cross-sell Investor Engagement solutions, support new business efforts, and identify opportunities to expand client usage and value.
- Market Awareness & Collaboration
- Stay current on tech and industry trends; represent the business at IR events and share insights across internal teams.
- Flexibility & Responsiveness
- Travel as needed and respond to time-sensitive client needs, including occasional out-of-hours support.
What will you bring to the role?
We’re looking for someone who thrives in a client-focused environment, with the ability to build strong, trusted relationships and a positive, solution-driven mindset. You’ll be tech-savvy, highly organised, and detail-oriented — able to juggle multiple priorities, meet tight deadlines, and maintain exceptional quality standards. A natural team player, you’ll bring flexibility, responsiveness, and a willingness to learn, while actively sharing knowledge and best practices to support collective success.
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Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub [http://computershare.com/flex].
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access [https://www.computershare.com/access] for further information.
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