Computershare
Senior Relationship Manager
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Senior Relationship Manager
Role: Senior Relationship Manager (Investor Engagement, Client Management)
Location: London (Hybrid)
At Computershare, you’ll have a supportive work environment that prioritises wellbeing, professional development, and an inclusive culture. Visit the career hub for more details on our #FlexToWin approach.
Company Overview
Computershare’s Issuer Services (CIS) division supports corporate clients and shareholders globally. The Investor Engagement business unit combines expertise in proxy advisory (Georgeson), investor intelligence (CMi2i), and Investor Relations (IR) CRM technology (ingage platforms).
This role sits within the Investor Relations team, responsible for helping corporate issuers leverage platform insights via the ingage CRM. You’ll manage client onboarding, IT integration, user training, and deliver security-compliant (ISO 27001 & 27701) support. Focused on building long-term client relationships that drive platform value, this position aligns with our proactive growth-oriented strategy.
About the Role
This is an office-based senior role for a dynamic Relationship Manager passionate about client-facing financial services. You’ll support issuers in optimising the ingage IR platform—a subscription-based CRM suite tailored for IR professionals.
Ideal candidate traits:
- Thrives in a client-focused, tech-driven environment.
- Delivers experiential solutions through platform expertise.
- Builds relationships within C-suite and IR teams, ensuring adoption and advocacy.
- Leverages market trends in technology and investor relations.
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Key Responsibilities
1. Client Engagement & Relationship Management
- Build trusted partnerships across IR teams (users through C-suite).
- Conduct platform demos, facilitate client onboarding, and drive platform adoption.
- Ensure positive client experiences with proactive support that exceeds expectations.
2. Product Expertise & Support
- Become a product specialist and lead training initiatives.
- Pitch new features within the ingage suite confidently.
- Provide reactive and proactive support (both functional and troubleshooting).
3. Technical Implementation
- Collaborate with client IT teams on platform setup & data migration.
- Ensure compliance with ISO 27001 (security) & 27701 (privacy) standards.
4. Commercial Growth
- Cross-sell Investor Engagement solutions to expand client usage.
- Identify new opportunities for increasing client value and platform integration.
- Support business development efforts in the IR market.
5. Market Awareness & Collaboration
- Stay informed on tech advancements and IR trends.
- Represent Computershare at financial IR industry events and conferences.
6. Flexibility & Responsiveness
- Travel as required (including ad-hoc international visits for client meetings).
- Maintain availability for time-sensitive client requests, including occasional out-of-hours support.
Requirements & Experience
Core Skills & Traits:
- Strong client-facing and relationship-building instincts, ideally within financial services or investor relations.
- Understanding of IR challenges with credibility to engage at senior director/manager level.
- Willingness to learn and share expertise in software platforms, team collaboration, and IR processes.
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Preferred Experience:
- Direct exposure to IR software tools, particularly in CRM or investor data analytics.
- Experience in stakeholder management across multisector clients or diverse IT environments.
- Comfort navigating regulatory pressures in finite services and compliance support.
Rewards & Perks
Computershare delivers flexible and structured rewards, enhancing work-life balance and personal/professional growth:
- Balanced work-life through hybrid working arrangements.
- Customisable health & wellbeing programs for you and your family.
- Share Incentive Plan where salary can be allocated to company stock (plus a company matching contribution).
- Recognised achievements via awards, bonuses, and team celebrations.
- Access to a wealth of career development and future investment opportunities.
- A welcoming, collaborative culture with expert colleagues ready to help you succeed.
For further details, visit Computershare’s Careers Hub.
Company Commitments
As a global leader in financial administration, Computershare values:
- Over 11,000 employees across 22+ countries.
- An inclusive workplace culture that fosters growth.
- Fairness and equity from start to finish in the recruitment process.
We are dedicated to removing barriers and creating opportunities for all talent. For accommodation/assistance during recruitment, visit computershare.com/access.
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