Kinleigh Folkard & Hayward
Senior Relationship Manager
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Senior Relationship Manager
Senior Relationship Manager – Lettings Management (Fixed Term Contract)
About KFH
At KFH, part of the Lomond group, we are London’s largest property services group, dedicated to growth and exceptional service. Our range includes:
- Property sales
- Lettings management
- Block management
- Surveying
- Financial services
We thrive on collaboration, integrity, and achieving the best outcomes for our clients.
The Role: Senior Relationship Manager
Location: Wimbledon
You’ll join our dynamic Lettings Management Team on a fixed-term contract (6 months). Your mission? Ensure properties meet legal and contractual obligations while delivering outstanding customer service to our clients.
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Key Responsibilities
- Handle and resolve first-level complaints without escalation
- Monitor property performance and report progress to your line manager
- Oversee safety inspections, maintenance requests and contractor appointments
- Conduct property visits to verify compliance with contractual obligations
- Manage deposit returns, insurance claims and uphold legal compliance
- Support colleagues and drive cross-departmental collaboration for exemplary service
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Requirements
- Proven track record in residential property management
- Experience managing third-party contractors and resolving complaints
- Strong communication skills (written and verbal)
- Familiarity with IT systems, including CRM platforms
- Client-focused mindset with a passion for excellence
Desirable (but not essential):
- ARLA qualification
Our Values
“We get it”: At KFH, we believe in equality, diversity, and inclusivity. We’re a team for everyone, committed to a welcoming culture where each voice matters.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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