Zenith Bank (UK) Limited.
Senior Relationship Manager, Multinationals
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Senior Relationship Manager, Multinationals
Senior Relationship Manager, Multinationals – Zenith Bank (UK) Limited
About Zenith Bank (UK) Limited (ZBUK)
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, Nigeria’s most profitable bank, renowned for its innovation, resilience, and market dominance. Over the years, the company has earned notable accolades, including being the sole Nigerian brand in the World’s top 100 companies (2023) by World Finance Magazine.
ZBUK was established with a strategic focus on leveraging trade and investment flows between Nigeria and Europe, offering intermediary banking services for trade-related working capital and capital expenditure.
The bank recognises the importance of a skilled workforce and is committed to:
- Fostering an environment conducive to performance
- Providing opportunities for learning and growth
- Ensuring work-life balance for staff well-being
- Supporting personal and professional development
Under its five-year growth strategy, Zenith UK aims to become the "Bank of choice" for businesses engaging with the African continent, backed by unparalleled regional expertise.
Role Overview: Senior Relationship Manager, Multinationals
The Senior Relationship Manager, Multinationals will:
- Originate and grow Zenith Bank (UK) Limited’s multinationals business through new client acquisition and strategic relationship management.
- Requires expertise in trade finance, credit appraisal, facility structuring, syndications, and core banking disciplines.
- Drive new business across target markets by identifying, developing, and securing client relationships.
- Support the development of tailored products to meet customer needs.
- Manage an asset portfolio and engage with clients operating in home and international markets.
Key Responsibilities
Principal Responsibilities
- Client Acquisition & Management
- Identify and develop new clients, while managing relationships with existing ones to originate new transactions.
- Capitalise on cross-selling opportunities to drive the Bank’s business growth.
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Account Portfolio Growth
- Maintain high-value, ongoing relationships with designated corporate clients.
- Increase wallet share (business volume) across managed accounts.
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Relationship cultivation
- Conduct regular client engagement through visits, meetings, and networking events.
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Credit & Documentation
- Lead credit applications and documentation for both existing and prospective facilities.
- Ensure credit files remain accurate, complete, and updated.
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Risk & Market Monitoring
- Assess business environment changes for credit risks and opportunities.
- Track market conditions and competitor activity to safeguard market position.
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Account & Team Management
- Oversee account opening processes, ensuring efficient documentation and compliance.
- Manage existing relationships and exposure levels.
- Prepare monthly presentations and provide key updates on deal progress.
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Regulatory & Compliance
- Adhere to UK regulatory standards (e.g., Treasuring Customers Fairly, KYC, AML).
- Escalate and resolve customer complaints promptly.
- Comply with FCA/PRA Individual Conduct Rules.
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Product Development & Internal Collaboration
- Support the design and launch of new banking products.
- Collaborate with internal stakeholders and Zenith Group subsidiaries.
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Training & Professional Development
- Complete mandatory training programs.
- Undertake assigned duties as needed.
Client Experience
- Foster a client-centric culture with high-standard service.
- Promote Zenith Bank’s products and services aligned with customer needs.
- Ensure professional, responsive service aligned with the bank’s values and standards.
Internal Relationship Management
- Strengthen relationships across Zenith Group departments to drive end-to-end client management.
- Proactively engage with internal teams to support business initiatives.
- Play a role in ensuring seamless customer experience and high satisfaction.
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Collective Success (‘One Team’ Approach)
- Prioritise what’s right for Zenith, our colleagues, and teams to ensure personal and collective success.
Skills, Knowledge & Qualifications
Professional/Technical Experience Required
- Strong relationship-building and negotiation skills
- Expertise in:
- Corporate banking
- Credit & trade finance
- Treasury
- Syndications
- Equities, foreign exchange, liquidity risk management
- Financial analysis and interpretation of complex market data.
- Deep understanding of UK regulatory requirements and compliance.
- Exceptional presentation and marketing skills.
Personal Attributes
- High emotional intelligence and ability to communicate effectively verbally and in writing.
- Responsible, disciplined, entrepreneurial mindset.
- Adaptability and challenge acceptance to thrive in evolving environments.
- Role modelling leadership and working collaboratively.
- Commitment to ethics, integrity, and Zenith’s values.
Language & Numeracy Proficiency
- Fluent in English (written and spoken).
- At least one additional language (preferably African for Africa trade focus).
- Strong numeric aptitude and financial proficiency.
Experience Criteria
- 8+ years in business development, trade or corporate banking.
- Proven prospecting and relationship-building in European and international markets.
- Credit knowledge and facility structuring expertise.
- Building new product portfolios tailored to client needs.
- Managing client relationships with Nigeria and other African/Eastern regions.
- A track record of stable client retention even post-role transitions.
Academic Qualifications
- Minimum degree-level education.
About the Role
- Job Band: Permanent, up to £95,000.00 per annum, based on experience.
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