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Senior Renewals Manager
About Box (NYSE: BOX)
Box is the leader in Intelligent Content Management. Our platform enables organizations to:
- Fuel collaboration
- Manage the entire content lifecycle
- Secure critical content
- Transform business workflows with enterprise AI
We help companies thrive in the AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
The Opportunity
By joining Box, you’ll have the unique opportunity to drive our platform forward. Content isn’t just data—it’s the backbone of how businesses operate. From contracts to product specs, Box empowers organizations to turn critical content into strategic value. Here, you’ll work at the forefront of an AI-driven evolution in collaboration, where intelligence unlocks transformative change.
Role Overview: Strategic Renewals Lead
Box renews thousands of customers, generating hundreds of millions of dollars in subscriptions annually. For our largest and most strategic clients, renewal isn’t just about holding onto a contract—it’s about reinforcing relationships, ensuring customer satisfaction, and expanding revenue.
In this role, you will collaborate across Sales, Customer Success, and internal stakeholders (accounting, legal, deal desk, etc.) to:
- Develop and execute renewal strategies tailored to high-value accounts.
- Communicate effectively with strategic customers, aligning their needs with Box’s AI-powered solutions.
- Negotiate complex deals, refining pricing models, terms and conditions, proposals, and contracts.
- Maximize expansion opportunities, ensuring multi-year commitments and revenue growth.
- Accurately forecast monthly and quarterly outcomes in SFDC.
You’ll balance customer empathy with Box’s vision, turning renewals into strategic partnerships.
Key Responsibilities
Customer Engagement & Expansion
- Engage with Box’s most strategic customers to ensure seamless renewal experiences and a valve of current and future content cloud benefits.
- Conduct consultative discovery conversations to uncover account expansion opportunities, strengthen retaining investments, and negotiate multi-year subscription opportunities.
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Multidisciplinary Collaboration
- Coordinate across a multi-functional team, including:
- Accounting/Finance
- Professional Services
- Account Executives
- Customer Success
- Channel Management
- Legal
- Deal Desk (contract sign-off)
- Ensure alignment across teams to maximize revenue during renewal periods.
Documentation & Closure
- Create comprehensive proposals and contracts.
- Manage full agreement to closure, including quote preparation and signature execution.
Analytical Forecasting
- Accurately track and forecast renewal outcomes on a granular basis in SFDC.
- Leverage data-driven insights to refine strategy and improve outcomes.
Who You Are: Where Strategy Meets Commerce
Box is an AI-first company. The best roles here reward brilliance, curiosity, and the idea that AI tools should be a force multiplier. In this role, you should:
- Leverage AI to impact your work: Acknowledge that AI and advanced analytics can 10X your effectiveness. Propose it for illuminated decision-making—from black-tie negotiations to expanding the deal structure.
- Navigate high-dollar deals: 5+ years of experience in:
- Negotiating $100K–$1M enterprise sales with complex commercial terms.
- Handling B2B enterprise account management, renewals, or customer-facing roles.
- Procurement/contracting or similarly dynamic commercial activities.
- Own consumable pricing: Gold-star advantage if you’ve worked with consumption-based models (AI units, API calls) or variable demand models.
- Strategic agility: Ability to marry customer culture and internal alignment with Box’s directional priorities.
Oral & Written Communication
Your ability to articulate complex ideas simply — whether convincing a VP of technology, lettering an internal team, or writing a pitch — will separate you. Like every Box role, this is hands-on: champions thrive at the intersection of relationship and price sensitivity.
Must-haves:
- A hunger to merge data and relationships, precisely managing the stress between firm commitment and flexibility.
- Belief that diverse thinking builds better business decisions.
Our Culture
At Box, community is a core part of our culture. Expect a minimum 3 assigned office days tri-weekly—watch your own company entrepreneurs percolate through team-building events, lunches, and infused collaboration times.
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Box fosters an environment where different perspectives drive innovation; every voice has space. We champion a dynamic workplace where shared value fuels innovation and culture.
Benefits
Box backs its high performors with a diverse benefits package including:
Pay & Long-term Security
- Competitive compensation reflective of experience.
Work-life equilibrium
- Generous 25 vacation days per year (yes, we count YOUR birthday off too).
- Flexible leave policies to support life outside work.
Wellness Focus
- Physically accessible to you — and subsidized everything from gym memberships to unlimited fresh lunch menus and thousands of snacks/drinks.
Pride in the HQ
Our offices, including Head Quarters in—The White Collar Factory (Old Street, London)—now widely acknowledged for its collaborative, state-of-the-art design. European EMEA teams also dwell in iconic locations like Paris, Munich, Amsterdam, and Warsaw.
We celebrate imagination and measured risks: because, at Box, it’s not just about doing the job; it’s about transforming how the world approaches human creativity and document power.
One Team, Wise Catch
Box is an equal-opportunity employer and values diversity. We consider every candidate’s unique circumstance to unlock Drake Nangis for every talent—regardless of their background. We celebrate:
- Race
- Religion
- Color
- National origin
- Gender/Gender expression
- Sexual orientation
- Age
- Marital status
- Military/veteran experience
- Disability
- Any other category within protected human rights.
We foster open opportunity with zero tolerance for discrimination. As a global company, we’re committed to regularly reflecting our product vision: collaboration should include everyone—because diverse insights rewrite the future.
Ready to build the future of content?
If there’s anyone out there yet unsure whether they fully match our listing—apply anyway. These qualities bring passion, boldness, and relentless energy. We live in a time where success equals teamwork, and we care deeply about where (and with whom) we invent next.
Come drive this wave with us.
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Jessica, London
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