Michael Page
Senior Repairs Manager
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Senior Repairs Manager
The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence.
Client Details
Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio.
With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations.
This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities.
Description
- Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards.
- Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction.
- Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach.
- Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required.
- Drive performance across voids management, reducing turnaround times and improving re-let outcomes.
- Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels.
- Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives.
- Oversee operational budgets and support effective financial management across repairs services.
- Develop and implement service improvement initiatives to enhance performance and resident experience.
- Support emergency response arrangements and major incident management where required.
- Produce and present operational performance reports to senior stakeholders.
- Build strong working relationships with residents, contractors, consultants, and internal teams.
- Promote a culture of accountability, collaboration, health and safety, and continuous improvement.
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Profile
- Significant experience managing responsive repairs services within a social housing environment.
- Experience leading operational teams, contractors, and frontline service delivery functions.
- Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management.
- Experience managing budgets, operational performance, and service improvement programmes.
- Strong contractor and stakeholder management experience.
- Experience supporting audits, inspections, regulatory reviews, or assurance activities.
- Excellent communication and leadership skills.
- A customer-focused mindset with a passion for delivering quality housing services.
- Strong analytical, organisational, and problem-solving abilities.
- The ability to work effectively under pressure and manage competing priorities.
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Job Offer
- Salary of £64,938 - £68,460
- Permanent leadership position
- Opportunity to manage a diverse repairs and maintenance operation
- Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance
- Significant stakeholder engagement across operational and senior leadership teams
- Opportunity to shape service improvements and drive operational excellence
- Supportive and collaborative working environment
- Ongoing professional development opportunities
- The chance to make a lasting impact on housing quality, resident satisfaction, and service performance
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