Bounce Insights
Senior Research Manager
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Senior Research Manager
**Senior Research Manager – Market Research & Client Strategy
Role Overview
We are seeking a highly experienced Senior Research Manager to lead our research programs and cultivate key client relationships, driving our vision of delivering a human-led AI platform in market research.
If you thrive at managing high-profile client engagements while maximising research tools, platforms, and methodologies to deliver exceptional outcomes, we’d welcome your application.
Company Overview
At Bounce, we don’t just deliver data—we provide insights that transform how brands understand and connect with their customers.
- Cutting-edge AI & tech for faster, actionable insights
- Trusted by global brands like Coca-Cola, Diageo, and Tesco
- A mission to disrupt the $125B market research industry by reshaping decision-making
We’re rapidly growing and look for drivers of success—people whose contributions directly accelerate our company. Career ownership is rewarded, from stock options to learning and development, ensuring long-term growth alongside the business.
Purpose of the Position
To lead research programs, drive client relationships, and innovate within our AI-powered platform, ensuring brands receive real-time, hyper-personalised insights that fuel growth.
Responsibilities
Client & Account Management
- Day-to-day account stewardship of large, high-value clients
- Deliver projects against annual research programs, with KPI-driven accountability
- Monitor account health, conduct regular client meetings, and drive retention & growth strategies
- Collaborate with Sales, Customer Success & Bounce leadership to strengthen client partnerships
Research & Product Expertise
- Daily execution on the Bounce platform & proprietary tech for client projects
- Feature testing & feedback for product development, acting as a bridge between clients and engineering
- Research design expertise—building robust surveys, scripting, sampling frameworks, quota allocation, and data delivery pipelines
- Lead project planning (scoping, methodologies, deliverables) and insight preparation for executive-level presentations
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Insights & Strategic Impact
- Translate complex business questions into actionable research plans on the Bounce platform
- Deliver ** 아버지가요, impactful presentations** translating raw data into strategic insights for global brands
- Real-time adaptation of recommendations based on client feedback & evolving business needs
Collaboration & Scaling
- Work closely across Product, Operations, Billing, Marketing & Customer Success to align research with business goals
- Ensure superior client experiences by balancing speed of insights with depth of insights in a fast-paced environment
Requirements
Core Criteria
- 8+ years of experience in:
- Market research agencies or brand-side research roles (non-negotiable)
- Proven track record in client relationship management—trust-building with enterprise-level accounts
- Project & workflow mastery—handling highly complex, fast-developing studies with precision
- Tech-savviness: Natural curiosity about AI & digital tools, willingness to upskill in cutting-edge research platforms
- Adaptability & growth mindset: Ability to learn rapidly in a high-growth startup environment
Leadership & Technical Skills
✔ Project leadership—from scoping to final report, including:
- Survey design & scripting
- Deliverable definition
- Business case development
- Clarity & credibility in presenting insights
✔ Vetted expertise with:
- Global research execution (multi-regional teams, complex quotas)
- Enterprise SaaS environments (ideally, Res-Tech MRRR industry experience)
- Client partnership management—proven ability to deeply understand brand strategy
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✔ Alignment with Bounce’s vision: Passion for how technology can future-proof research
Bonus Considerations
- Experience in tech-native research roles (e.g., Res-Tech SaaS companies)
- Global expansion expertise—managing cross-regional teams
- Highway client wins in enterprise-level accounts
Interviews & Assessment
Candidate viability will include:
- A live training and syntax challenge to assess Bounce platform skills
- An innovative research case study to showcase problem-solving and insight delivery
Why Bounce?
Impact-Driven Culture
• Leading brands trust us—your work will shape how the world’s best companies measure customer truth • High-impact roles—you’ll own customer outcomes and drive commercial growth
Rewarding Growth Opportunities
- Leadership coaching from our Research Director
- Continuous skill-building in AI, tech-integrated MR, and strategic insights
- Real equity opportunities—stock options as part of total compensation
Flexible & Supportive Benefits
- 15 work-from-anywhere days/year + 22 days (min.) plus public holidays to prioritize well-being
- Premium work tools (MacBooks + cutting-edge tech stack)
- Vibrant social culture—team allaίμωνǹ, networking events, annual retreats
- Rich social rewards—useful activities, creative collaboration spaces
We value diversity and underrepresented backgrounds—if you share our mission to transform research with tech, we want to hear from you!
**Bounce Insights —**Transform Research, Transform The Future.
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