Purpose of the Role

To provide on-site property management services to two build to rent developments. Splitting time between sites as needed.

Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors, and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds. As the Senior Resident Services Assistant, it will be your responsibility to drive exceptional service at all times, setting an example, and assisting with the training of less senior team members.

Key Responsibilities

• Provide first-class customer service to residents, being the first point of contact for all residents and visitors
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times
• Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme
• Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets
• Management of amenity space hiring
• Responding to rental enquiries, scheduling, and conducting scheme tours/viewings and agreeing offers
• Completing all applicant vetting in line with Savills procedures
• Ensuring marketing portals remain up to date at all times
• Organising and running tenant services via third parties and in-house
• Ensuring up-to-date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events, and innovations
• To act as the first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
• Organising minor works between tenancies to maintain first-class presentation of apartments
• Completing check-in and check-out reports; determining deposit returns
• Carrying out mid-term inspections
• Arrears chasing and reporting
• Work alongside the Resident Services Manager to ensure H&S statutory requirements are met across the development