HAND Enterprise Solutions LTD.
Senior Residential Support Worker
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Senior Residential Support Worker
Children’s Residential Senior Support Worker (Team Leader) Walsall Wood From £16/hr + £50 sleep-in pay Children’s Residential Care Company
About the Role
This is an excellent professional opportunity for a Team Leader to join a well-known Children’s Residential Care Organisation in Walsall Wood. The employer is dedicated to ensuring every child is part of an inclusive community, not disadvantaged.
The role offers:
- Work with external agencies (e.g. local authorities)
- Competitive hourly pay and generous sleep-in allowances
- Access to ongoing support, with high-quality induction + training in leadership & safeguarding
- Challenges and support for personal career growth
As Team Leader at Walsall Wood Home, you will act as a supervisory professional for both staff and the children placed in care.
Key Responsibilities
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Leadership in Execution & Delegation
- Lead and supervise care staff in our residential setting for children
- Provide mentorship, guidance, and professional development to help colleagues thrive
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Compliance & Safeguarding
- Ensure staff adhere to internal policies, safeguarding, welfare, and Ofsted standards
- Conduct appraisal reviews, performance discussions, and conduct staff meetings
- Monitor compliance relating to legislation, risk assessments, and organizational policies
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Direct & Holistic Support to Children
- Develop and maintain individual care plans & daily logs tailored per child
- Act as a point of first response for incidents, safeguarding concerns, or disclosures
- Provide upskilling & emotional support, promoting independence and positive behaviours
- Support education, structured activities, social interaction, and therapy needs
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Crisis Resolution & Support To Management
- Use de-escalation techniques to manage challenging behaviours in children
- Complex challenging behaviour interventions including restorative practice
- Work collaboratively with multi-disciplinary teams (social workers, teachers, tutors, therapists)
Essential Requirements
✳ Qualifications
- Isolated NVQ Level 3 or 4 in Residential/Childcare practice
- Safeguarding-trained professional with experience/success in Child Protection-procedures
✳ Experience
- At least 2 years within child residential services
- Demonstrated experience in a supervisory or leadership capacity (e.g. head of setting, deputy manager)
✳ Soft Skills & Traits
- Patient, empathetic, and resilient when working with vulnerable children with complex needs
- Clear written & verbal communicators (including portfolio reporting)
- Ability to manage stressful situations and work fluidly with unpredictable populations
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✳ Employment Details
- Must be based in or able to commute easily to Walsall Wood, or nearby areas
Environment & Benefits
All applicants must note: This role involves restorative, professional, and undoubted emotional demands. In return for commitment, the employer provides:
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A competitive salary plus traditional benefits:
- Cash bonus system and awardable pensions
- Training fund to support advancement toward leading industry credentials
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Plus industry-standard agency support:
- ✅ Employee Assistance Scheme (online med, legal & financial)
- ✅ Employee recognition programmes (e.g. Referral Schemes)
- ✅ Company Wellbeing Programme
- ✅ Long-service awards
How to Proceed
Contact SaferHandSolutions to discuss with Anna Ashley. Alternatively, submit your application without hesitation.
Relay in knowing: By applying through this agency, you agree to hold your details on file for potential future roles you might qualify for. Successful applicants will be contacted via their preferred method.
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