Cooksongold
Senior Retail Sales Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Retail Sales Advisor
Senior Retail Sales Advisor Location: Birmingham (Birmingham Showroom)
About Cooksongold
Cooksongold is built on three core values: craftsmanship, quality, and trust. For over 100 years, we’ve been the trusted provider of the finest jewellery materials, tools, and products to the industry. Our customers include makers, designers, and retailers, all of whom expect exceptional standards and premium service.
We are proud to have been awarded:
- Feefo Platinum Trusted Service Award 2026 – recognition of our outstanding customer feedback.
With a commitment to quality, creativity, and customer satisfaction, we thrive on delivering innovative and personalised products tailored to our clients’ unique needs.
At this exciting stage of growth, we are elevating our Birmingham Showroom experience to reflect the luxury brands, products, and clients we serve.
Showroom Leadership & Expertise
A new Showroom Manager with 30+ years of specialist jewellery experience now leads our Birmingham team. Their background spans:
- Manufacturing and high-end retail
- Senior leadership roles, most recently overseeing the successful launch of a multi-showroom environment for a global watch and jewellery retailer
This expertise brings a luxury-focused perspective, ensuring the Birmingham Showroom sets the standard.
The Role: Senior Sales Advisor
As Senior Sales Advisor, you will bring our elevated vision to life—delivering a refined, consultative, and professional client journey that upholds Cooksongold’s heritage, luxury, and expertise.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will:
- Work closely with the Showroom Manager
- Set the benchmark for professionalism on the showroom floor
- Ensure every interaction embodies heritage, luxury, and expertise
Key Responsibilities
-
Client Engagement:
- Greet and serve all clients in a consultative, professional, and welcoming manner from the welcome desk
- Develop strong sales performance daily while meeting all Key Performance Indicators (KPIs)
-
Operational Leadership:
- Oversee the rotating welcome desk roster, ensuring efficient scheduling
- Ensure all paperwork is appropriately signed for products at every stage
-
Conflict Resolution:
- Investigate and resolve any customer issues to the satisfaction of both parties
-
Client Experience:
- Deliver exceptional levels of client service
-
Store Performance:
- Maintain close communication with the Showroom Manager to discuss trading performance
-
Compliance & Operations:
- Strict adherence to cash control measures
- Conduct daily stock takes and ensure procedures are followed properly
-
Knowledge & Policy Upholding:
- Maintain comprehensive knowledge of all store policies, procedures, and product lines
- Regularly update product knowledge to remain a professional and knowledgeable industry resource
About You
We are seeking a motivated and experienced Sales Senior looking to bridge the gap between advisor and leadership, with the ambition to develop further. Successful candidates will:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Have proven Senior Sales experience within a retail, luxury, or jewellery industry environment
- Demonstrate sales acumen with a strong track record of KPI achievement and client relationship management
- Display a passionate, client-focused attitude
- Approach challenges with resilience, professionalism, and creativity
- Be willing to go the extra mile—whether under pressure or to resolve complex customer needs
This is a hands-on, committed role where you will shape the customer experience while building towards a more leadership-focused position within Cooksongold’s Birmingham team.
Benefits
- Annual Leave: Up to 34 days, including bank holidays
- Pension Scheme: Employer matches contributions up to 8% of your salary
- Employee Assistance Programme
- Travel Perks: Interest-free loans for commute costs
- Protection: Life Assurance valued up to four times your salary
- Discounts: Exclusive company product discounts
- Work Schedule: Mon–Fri, 37.5-hour week (no weekends required)
How to Apply
Apply now via the [Webrecruit portal] (search ‘Cooksongold’ for this vacancy).
Note: Webrecruit is an Employment Agency advertising this role on behalf of Cooksongold.
(For full details on our recruitment process, review the [Job Applicant Privacy Notice], available on our website.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills