PingPong Payments
Senior Risk Strategy Manager
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PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we're one of the world’s leading cross-border platforms – and we’re just getting started.
PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones.
Now, we're scaling and looking for a seasoned Senior Risk Strategy Manager (Acquiring) to own and strengthen risk strategy for our merchant acquiring business in EU market.
WHAT’S THE CHALLENGE
This role focuses on merchant risk, fraud, and chargebacks, supporting sustainable growth while protecting the company from loss and abuse.
This is a senior individual contributor role with real ownership. You will define and execute the end-to-end risk strategy for our EU merchant acquiring portfolio, balancing commercial growth with robust risk controls.
You’ll operate at the intersection of risk, product, and go-to-market teams, supporting enterprise client onboarding and ongoing portfolio performance, while continuously evolving our fraud, chargeback, and credit risk frameworks.
WHO YOU’LL BE WORKING WITH
You’ll work closely with:
- Business Development teams to assess and onboard enterprise merchants and new verticals
- Product and Operations to design scalable risk controls and monitoring frameworks
- Compliance and HQ Risk teams to ensure alignment with regulatory, scheme, and internal policy requirements
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The role partners cross-functionally and plays a key advisory role in high-impact commercial decisions.
WHAT YOU’LL BE DOING
- Own the risk strategy for EU merchant acquiring across onboarding, monitoring, and merchant lifecycle
- Partner with Business Development to design onboarding approaches and risk strategies for new enterprise clients and verticals
- Review and approve complex merchants, business models, and transaction flows.
- Define risk requirements and go-live readiness criteria for merchant onboarding.
- Design, implement, and continuously improve controls covering fraud, credit exposure, and chargebacks.
- Monitor portfolio performance, customer experience, and risk strategy effectiveness, identifying emerging trends and risks.
- Drive mitigation plans for elevated fraud levels or dispute ratios.
- Collaborate with Product and HQ Risk teams to enhance risk tools, data, and operational processes.
- Collaborate with various internal stakeholders e.g. product, implementation teams, etc., to review partner capabilities and ensure the smooth go-live of new partners.
- Review new business flows together with compliance and risk teams to ensure adherence to Ping Pong’s internal policies, to identify any new potential risks and match business requirements to the appropriate partners.
- Maintain and act as an escalation point for operational issues with new and existing partners.
- Work with the Head of FI Partnerships in building a European FI partnership strategy.
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WHAT YOU BRING
- 7+ years of experience in payments risk, merchant acquiring, or fintech risk, in a PSP, acquirer or high-growth fintech.
- Strong working knowledge of EU acquiring frameworks and card scheme rules.
- Hands-on experience in merchant underwriting, fraud risk management, and chargeback control.
- Proven experience supporting merchant onboarding and go-to-market risk strategies
- Excellent communication skills with the ability to influence senior commercial and technical stakeholders
WHO YOU ARE
- Educated with a relevant Finance degree in business, project management or related field.
- Capable of absorbing large amounts of information and the ability to distill it down to the essentials to educate all internal stakeholders.
- Influence and advise leadership and business teams on necessary changes and execute against the objectives.
- Understand local regulatory requirements and ability to adapt to the global environment.
- Ability to juggle several projects and shift priorities as needed.
- Exhibiting a creative and innovative, forward-thinking approach to problem-solving.
- Adaptability; able to change priorities with speed and with minimal disruption.
PingPong is proud to be an equal-opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
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