Max Mara Fashion Group
Senior Sales Assistant - Max Mara Flagship London
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Senior Sales Assistant - Max Mara Flagship London
Senior Client Advisor – Full-Time @ Max Mara Flagship Store
As a Senior Client Advisor, you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador, driving sales performance through strong client relationships, mentoring junior team members, and ensuring excellence at every stage of the client journey.
Main Responsibilities
- Deliver outstanding, personalized service in line with Max Mara’s heritage and luxury standards.
- Drive individual and team performance to meet store business objectives.
- Act as a role model, supporting and mentoring junior team members in clienteling and selling techniques.
- Build, maintain, and expand a loyal high-value client portfolio through personalized follow-ups and communication.
- Ensure visual presentation and product care align with corporate guidelines.
- Handle complex customer requests and complaints with professionalism, discretion, and luxury standards.
- Stay updated on product knowledge, brand collections, and fashion trends.
- Promote a culture of excellence and customer-centricity within the store.
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Profile & Requirements
The ideal candidate will:
- Have 3–5+ years of experience in luxury retail, ideally in ready-to-wear or accessories.
- Demonstrate strong interpersonal and communication skills, with fluent English (additional languages beneficial).
- Exhibit a proven track record in building and retaining high-value client relationships.
- Be results-driven, proactive, and passionate about superior customer experiences.
- Show leadership qualities, inspiring others through exemplary conduct.
- Maintain impeccable presentation, professionalism, and a deep understanding of luxury service standards.
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About Max Mara Fashion Group
Max Mara Fashion Group is the global leader of modern ready-to-wear, founded in 1951 as Italy’s first clothing company. Guided by passion, tradition, and excellence, it defines a unique luxury style:
- 9 premium brands
- 60+ collections annually
- 14M+ items sold per year
- 105+ international markets
- 2,500 mono-brand stores
- 10,000+ multi-brand partners
- Operations in 27 languages
- Over 5,500+ global collaborators
Our structure comprises 44 key departments, covering Fashion Design, Marketing, Sales, Retail, Operations, ICT, and more.
Our Commitment
We foster equality of opportunity and celebrate diversity—free from bias on:
- Race, ethnicity, gender, gender identity, sexual orientation, age, ability, religious beliefs, nationality, or political views.
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