Max Mara Fashion Group
Senior Sales Assistant - Max Mara Flagship London
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Senior Client Advisor – Full Time (@ Max Mara Flagship Store)
As a Senior Client Advisor, you will embody the Max Mara DNA and play a pivotal role in delivering an exceptional luxury experience. You will act as a Brand Ambassador, driving sales performance through strong client relationships, mentoring junior team members, and ensuring excellence in every stage of the client journey.
Main Responsibilities
- Deliver outstanding and personalized service, aligned with Max Mara’s heritage and luxury standards.
- Drive individual and team performance to achieve the store’s overall business objectives.
- Role model for junior team members, supporting and guiding them in clienteling and selling techniques.
- Build, maintain, and expand a loyal client portfolio through consistent follow-up and personalized communication.
- Ensure the highest level of visual presentation and product care, in accordance with corporate guidelines.
- Handle complex customer requests and complaints professionally and with discretion.
- Stay constantly updated on product knowledge, brand collections, and fashion trends.
- Promote a culture of excellence and customer-centricity within the store.
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Ideal Candidate Profile
The ideal candidate will:
- Have at least 3–5 years of experience in luxury retail, ideally within ready-to-wear or accessories.
- Demonstrate strong interpersonal and communication skills with fluent English (additional languages are a plus).
- Show a proven track record of building and retaining high-value client relationships.
- Be results-driven, proactive, and passionate about delivering superior customer experiences.
- Exhibit leadership qualities, inspiring others through example.
- Maintain impeccable presentation, professionalism, and an in-depth understanding of luxury service standards.
About Max Mara Fashion Group
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter, the first Italian clothing company founded in 1951. Its mission has always been to offer "haute de gamme" women's clothing produced with industrial excellence.
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** Core Strengths:**
- 9 essential fashion brands
- Over 60+ collections per season
- 14 million+ items sold annually
- Present in 105 countries
- 2,500+ mono-brand stores and 10,000+ multi-brand stores worldwide
- 5,500+ collaborators speaking 27 languages
The company’s organizational structure encompasses key departments including:
- Fashion Design
- Marketing & Sales
- Operations
- Retail
- ICT
- Architecture & Economics
- Business Intelligence (BI)
Commitment to Diversity & Inclusion: We are committed to equality of opportunity for all employees. We value differences between people and reject any bias related to race, ethnicity, gender, sexual orientation, age, ability, religion, nationality, or belief.
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