L'Occitane en Provence - UK & Ireland
Senior Sales Associate
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Senior Beauty Host – Luxury Beauty & Sustainability Ambassador
At L'Occitane en Provence
Your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a stunning environment where your growth and development are nurtured for long-term success.
A Visionary Brand – Pushed by Passion
Together we create crafted beauty, standing for authenticity, heritage, and ersonalised care in every product we make. It’s a movement for the everyday hero—the relentlessly optimist—dedicated to protecting the planet and giving back for generations to come. That’s where you fit in.
The Role: Senior Beauty Host
You are more than a Senior Sales Associate—you are a brand ambassador, storyteller, and crafter of exceptional guest experiences.
You Are…
✨ A team superstar with a sunny personality – a go-getter with a strong "can-do" and "can-grow" attitude, radiating positive energy.
✨ An empathetic soul – connecting genuinely with guests and elevating their journey with personalised beauty moments.
✨ A passionate storyteller – bringing the performance, heritage, and profit-driven purpose of L’Occitane en Provence products to life.
✨ A green-thumbed advocate – proud to embody and share our strong sustainability commitments and support metal-free production goals.
✨ An enthusiast for excellence and detail – with luxury retail, beauty, or hospitality experience (or innate affinity!) and a talent for delivering precious guest interactions.
Key Responsibilities
Deliver World-Class Guest Experiences
- Welcome every guest with warmth and create signature L’Occitane moments (think hand massages, personalised consultations, and flawless product recommendations).
- Craft luxurious and memorable touchpoints, building loyalty and trust.
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Become the Ultimate Product & Brand Expert
- Master the heritage, ingredients, rituals, and sustainability benefits of our products.
- Drive customer engagement through expert product demonstrations, showcasing both the sensory and purpose-driven benefits.
Manage Boutique Operations with Precision
- Execute visual merchandising, maintain stock levels, and keep boutique spaces immacuate and inviting following L’Occitane en Provence standards.
- Achieve sales targets through strategic product displays and thoughtfully curated client experiences.
Own & Develop the Sales Process
- Master Point of Sales use and clienteling systems to enhance personalised visits.
- Actively represent the brand at internal or external events, stores, or digital platforms.
Support Team Coaching & Growth
- Collaborate with the management team to train and upskill team members, ensuring everyone embody our product knowledge and service excellence.
- Deputise for the Boutique Manager or Assistant Boutique Manager for outdoor shifts, staff shortages, or ad-hoc needs.
- Assist with opening and closing of the boutique when required.
What’s In It For You?
We reward ambition and nurture talent at every stage.
Financial & Perks
💰 Discretionary Company Bonus Scheme ✏ Contribution Pension Scheme 💳 Holiday Allowance – Above statutory entitlement 📅 Flexible Bank Holidays 👶 Enhanced Maternity (20 weeks Full Pay) and Bereavement Leave (12 weeks Full Pay) after 1 year 🏠 Hybrid Working Model – 3 days in the office 🌍 Work from Anywhere Policy – Up to 4 weeks a year ✉️ Volunteering 1 Day Leave 🎉 Half-day Birthday Leave ❤️ One Day’s Holiday on Marriage 🎁 Discount Scheme & Product Allocation 🚴 Cycle to Work Scheme via Reward Gateway 🌐 Travel Loan via Reward Gateway 💚 Subsidised Health & Well-Being Package
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Career Development
🌱 Regular Ops & L&D events to support your success 📈 Clear growth opportunities across sales, coaching, and managerial roles 🎁 Long Service Awards & Competitions
About Our Culture
We believe in the collective. Diversity, equity, and authentic inclusion are at the heart of everything we do—and they show up in their own way at L’Occitane en Provence.
Behaviours We Value
💪 Trust – honesty, transparency, and rock-solid labour 💡 Curiosity – asking the right questions, thinking big, embracing change 🔥Excellence – always leaving a mark, from 4.9 reviews to remarkable sale numbers 🛡️ Impact – when you win, our guests, partners, and community win
Diversity, Equity & Inclusion Statement
L’Occitane en Provence is an equal opportunity employer with a commitment to building an environment that is free from discrimination and harassment. We promote an inclusive and open culture where everyone can thrive—because the beauty we are fighting for truly belongs to you.
So whether you’re a parent, a neurodivergent professional, LGBTQ+, or from a diverse cultural or ethnic background, we welcome and support everyone. Your passion for people and planet is already a step in the right direction.
How to Join
Do you believe your values and vision align? Apply! Even if you don’t check every box mentioned.
Daily working hours (exact shift times to be determined in 4 monthly premium lists):
- Pre-m이지오 (pre-open duties)
- Mandatory Outlook check-ins between 7:00 AM and 7:25 AM
- Mandatory attendance at staff meetings (dates notified in the premium monthly list)
- Mandatory daily handling of call, live chat, email, and inquiry check at each session
- Mandatory attendance at coaching programs, training sessions etc…
Brand statement: "L'Occitane in Provence Nourishing Authenthicity"
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