MŌDUM
Senior Sales Associate Fine Jewellery
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Location: London, United Kingdom Experience: Luxury Retail
The Opportunity
We are partnering with a prestigious luxury retail house operating within Harrods to appoint an exceptional Fine Jewellery Specialist to join its growing team.
This position will play an important role in developing the Fine Jewellery category, supporting commercial performance and delivering an exceptional client experience across one of London's leading luxury retail environments.
Working across Fine Jewellery alongside complementary luxury categories, you will combine product expertise, styling excellence and client relationship management to create memorable client experiences while contributing to the commercial success of the business.
This opportunity is ideally suited to someone with exposure to luxury or premium retail who has a genuine passion for Fine Jewellery and enjoys developing long-term client relationships.
Key Responsibilities
Fine Jewellery Expertise & Category Development
- Act as the in-store specialist for Fine Jewellery, supporting the growth and visibility of the category.
- Build confidence with clients through exceptional product knowledge across materials, craftsmanship and design.
- Identify opportunities to introduce clients to Fine Jewellery through styling and cross-category selling.
- Support the wider team in developing their awareness and approach to the Fine Jewellery category.
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Client Development & Relationship Management
- Develop and manage a portfolio of clients, with a focus on long-term engagement and loyalty.
- Drive proactive outreach through appointments, CRM activity and personalised follow-up.
- Deliver a highly tailored and elevated client experience, adapting to individual preferences.
- Build trust with a discerning clientele, ensuring consistency and discretion in all interactions.
Sales Performance
- Achieve and exceed individual sales targets, contributing to overall boutique performance.
- Maximise sales opportunities through cross-selling across ready-to-wear, accessories and Fine Jewellery.
- Maintain strong awareness of business performance and individual contribution.
- Actively contribute to commercial initiatives within the boutique.
Product Knowledge & Styling
- Maintain strong product knowledge across Fine Jewellery as well as complementary categories.
- Stay informed on new launches, product updates and evolving trends.
- Translate product knowledge into confident styling recommendations and client conversations.
Team Collaboration
- Work closely with the wider team to ensure a consistent and elevated boutique experience.
- Share knowledge and contribute to a collaborative and performance-driven culture.
- Participate actively in daily briefings and team initiatives.
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Operational Standards
- Ensure adherence to all boutique procedures, including CRM usage, transactions and stock handling.
- Maintain exceptional standards of presentation and organisation within the boutique.
- Support inventory control and loss prevention processes.
- Ensure accuracy and professionalism across all operational touchpoints.
About You
- Experience within luxury retail, with exposure to Fine Jewellery or a strong interest in the category.
- Background may come from Fine Jewellery or premium jewellery environments, rather than ultra-high jewellery.
- Strong clienteling ability, with experience building and maintaining long-term client relationships.
- Highly professional, well-presented and articulate in communication.
- Commercially driven, with a proven ability to deliver strong sales performance.
- A collaborative team player with a proactive mindset.
- Passion for product, styling and delivering a refined client experience.
- Additional language skills are advantageous.
Why Apply?
- Opportunity to develop as a specialist within a growing Fine Jewellery category.
- Work within a boutique environment that values client relationships and service excellence.
- Be part of a high-performing and collaborative team.
- Strong potential for long-term development within a luxury retail environment.
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