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Overview
Our client is a high luxury retail house operating within Harrods, recognised for delivering refined client experiences across ready-to-wear, accessories, and jewellery categories.
They are currently seeking a Fine Jewellery Specialist to join their team, playing a key role in elevating and developing this category within the Department Store. This position is suited to individuals with exposure to fine or premium jewellery, combined with a strong interest in developing deeper expertise within the category.
The role will also require versatility across other product categories, ensuring a seamless and well-rounded client journey.
Key Responsibilities
Fine Jewellery Expertise & Category Development
- Act as the in-store specialist for fine jewellery, supporting the growth and visibility of the category
- Build credibility with clients through confident product storytelling and a strong understanding of materials, craftsmanship, and design
- Identify opportunities to introduce clients to jewellery through styling and cross-category selling
- Support the wider team in developing their awareness and approach to the jewellery category
Clienteling & Relationship Management
- Develop and manage a portfolio of clients, with a focus on long-term engagement and loyalty
- Drive proactive outreach through appointments, CRM activity, and personalised follow-up
- Deliver a highly tailored and elevated client experience, adapting to individual preferences
- Build trust with a discerning clientele, ensuring consistency and discretion in all interactions
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Sales Performance
- Achieve and exceed individual sales targets, contributing to overall boutique performance
- Maximise sales opportunities through cross-selling across ready-to-wear, accessories, and jewellery
- Maintain strong awareness of business performance and individual contribution
- Actively contribute to commercial initiatives within the boutique
Product Knowledge & Styling
- Maintain strong product knowledge across jewellery as well as complementary categories
- Stay informed on new launches, product updates, and evolving trends
- Translate product knowledge into confident styling recommendations and client conversations
Team Collaboration
- Work closely with the wider team to ensure a consistent and elevated boutique experience
- Share knowledge and contribute to a collaborative and performance-driven culture
- Participate actively in daily briefings and team initiatives
Operational Standards
- Ensure adherence to all boutique procedures, including CRM usage, transactions, and stock handling
- Maintain exceptional standards of presentation and organisation within the boutique
- Support inventory control and loss prevention processes
- Ensure accuracy and professionalism across all operational touchpoints
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Profile
- Experience within luxury or premium retail, with exposure to jewellery or a strong interest in the category
- Background may come from fine jewellery or premium jewellery environments, rather than ultra-high jewellery
- Strong clienteling ability, with experience building and maintaining long-term client relationships
- Highly professional, well-presented, and articulate in communication
- Commercially driven, with a proven ability to deliver strong sales performance
- A collaborative team player with a proactive mindset
- Passion for product, styling, and delivering a refined client experience
- Additional language skills are advantageous
Why Join
- Opportunity to develop as a specialist within a growing jewellery category
- Work within a boutique environment that values client relationships and service excellence
- Be part of a high-performing and collaborative team
- Strong potential for long-term development within a luxury retail environment
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