Colt Technology Services
Senior Sales Associate UK, IE & Nordics
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Senior Sales Associate UK, IE & Nordics
Senior Sales Associate
Why we need this role
We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role. This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience.
The Senior Sales Associate:
- Manages increased complexity, scale, and senior-level engagement.
- Serves as an individual contributor (no people management or hierarchical responsibility over Sales Associates).
- Focuses on:
- Supporting the AE in managing large, global customers
- Driving high-value commercial activities
- Engaging with senior stakeholders and internal leadership
- Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts
This role suits a commercially experienced sales professional thriving in complex customer environments and operating as a trusted partner to customers and AEs.
What you will do
Strategic Customer Engagement & Governance
- Partner closely with the AE to manage a small portfolio of Colt’s most strategic and complex accounts.
- Act as a senior commercial contact, building strong relationships with senior customer stakeholders and internal teams.
- Lead and contribute to customer governance (service reviews, operational forums, commercial touchpoints).
- Support AE-led engagements (QBRs, account planning, executive sessions).
- Drive stakeholder engagement planning for alignment and effective communication.
- Anticipate customer risks, dependencies, and commercial opportunities in complex, multi-national account environments.
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Advanced Commercial Management & Opportunity Execution
- Own and execute complex transactional and renewal-related sales activities (pricing, rerates, contracts, negotiations).
- Drive multi-product, regional, and stakeholder opportunities with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.
- Support AE in shaping and executing expansions, cross-sell, and upsell opportunities.
- Proactively manage high-value renewals to secure retention, improve outcomes, and identify growth potential.
- Ensure commercial alignment with customer strategy, contractual obligations, and internal governance.
- Participate in customer meetings to progress opportunities, resolve issues, and strengthen relationships.
- Support customer satisfaction initiatives and escalation for complex commercial queries.
Data, Process & Sales Excellence
- Maintain accurate and updated Salesforce data for assigned customers to enable reporting, forecasting, and pipeline visibility.
- Apply disciplined opportunity tracking, renewal planning, and execution standards.
- Share best practices to support continuous improvement in complex account management.
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What we're looking for
Experience
- Proven B2B sales, account management, or commercial experience in technology, telecoms, or complex services.
- Experience managing large, complex, or global accounts with multiple stakeholders.
- Strong track record in high-value renewals and transactional sales.
- Hands-on CRM (e.g. Salesforce) experience for complex pipelines and customer data.
- Confidence working with senior internal and external stakeholders.
Skills
- Strong commercial acumen in navigating complexity and ambiguity.
- Exceptional stakeholder management and cross-organisation communication.
- Ability to manage multiple high-priority opportunities simultaneously.
- Strong collaboration across sales, engineering, product, finance, and operations.
- High attention to detail with strategic thinking.
Personal Attributes
- Proactive, self-driven, comfortable with autonomy.
- Calm and professional in complex customer situations.
- Customer-centric mindset with long-term value focus.
- Trusted, reliable partner for AEs and teams.
- Curious and committed to continuous learning.
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