Colt Technology Services
Senior Sales Associate UKI Financial & Professional Services
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Senior Sales Associate UKI Financial & Professional Services
Senior Sales Associate
About the Role
We are strengthening support for our largest and most complex global customers with the introduction of a Senior Sales Associate role.
This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts. Acting as a trusted partner to Account Executives (AEs), the Senior Sales Associate delivers consistent revenue growth, strong customer outcomes, and a best-in-class customer experience.
The role involves managing increased complexity, scale, and senior-level engagement, while functioning as an individual contributor without people management responsibilities over Sales Associates.
Primary focus areas include:
- Supporting the AE in managing large, complex, and global customers
- Owning and driving high-value and complex commercial activities
- Engaging with senior customer stakeholders and internal leadership
- Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts
This role is ideal for a commercially experienced sales professional who thrives in complex customer environments and enjoys operating as a trusted partner to both customers and AEs.
Key Responsibilities
Strategic Customer Engagement & Governance
- Partner closely with the AE to manage a portfolio of Colt’s most strategic and complex accounts
- Serve as a senior day-to-day commercial contact, building strong relationships with senior customer stakeholders and internal teams
- Lead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints, supporting AE-led strategic engagements (including QBRs, account planning, and executive sessions)
- Develop and execute structured stakeholder engagement planning to ensure alignment across Colt and customer teams
- Anticipate customer risks, dependencies, and commercial opportunities within complex, multi-national account environments
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Advanced Commercial Management & Opportunity Execution
- Own and manage complex transactional and renewal-related sales activities, including:
- Pricing, rerates, contract changes, and commercial negotiations
- Opportunity progression across multiple products, regions, and stakeholders in collaboration with:
- Sales Engineering, CRM
- Product, Deal Pricing
- Legal & Finance
- Assist the AE in identifying, shaping, and executing large or complex expansions (e.g. cross-sell and upsell)
- Proactively manage high-value renewals to:
- Secure retention
- Improve customer outcomes
- Identify growth opportunities
- Ensure commercial alignment with:
- Customer strategy
- Contractual obligations
- Internal governance
- Attend and contribute to customer meetings for:
- Opportunity progression
- Issue resolution
- Strengthening commercial relationships
- Support customer satisfaction initiatives and act as a point of escalation for complex commercial queries
Data, Process & Sales Excellence
- Maintain accurate, complete, and updated Salesforce data for assigned customers to enable:
- Reliable reporting
- Forecasting
- Customer communication
- Pipeline visibility
- Apply structured approaches to:
- Opportunity tracking
- Renewal planning
- Commercial execution
- Share best practices and insights across the team to improve management of complex accounts (via continuous process refinement.)
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Requirements
Experience
Must demonstrate:
- Proven B2B sales, account management, or commercial experience within:
- Technology
- Telecoms, or complex services environments
- Experience managing large, complex, or global customer accounts with:
- Multi-stakeholder decision-making
- Strong track record of either:
- Supporting high-value renewals
- Owning transactional sales cycles
- Hands-on CRM experience (e.g. Salesforce) for:
- Managing complex pipelines
- Customer data
- Confidence collaborating with senior stakeholders (internal and external)
Skills
Should include:
- Strong commercial acumen to:
- Navigate ambiguity
- Manage complexity with clarity
- Excellent stakeholder management for:
- Multi-level internal and external engagement
- Ability to prioritise and engage with multiple high-value opportunities simultaneously
- Strong collaboration skills across:
- Sales, Engineering
- Product, Finance & Operations teams
- High attention to detail combined with strategic thinking
Personal Attributes
Adept in:
- Proactivity and self-direction for operations with high autonomy
- Handling pressure calmly, professionally—especially in complex customer situations
- A customer-centric mindset focused on long-term value creation
- Dependability as a trusted partner to both AEs and internal teams
- Curiosity and commitment to continuous learning across:
- Products
- Customer needs
- Market trends
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