Molton Brown
Senior Sales Consultant
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Senior Sales Consultant
Senior Sales Consultant – Bluewater Store (11-Month Fixed Term, 30 Hours/Week)
Born on South Molton Street, London in 1971, Molton Brown remains an iconic brand of uniquely British style. Today, it sits as one of the leading global fragrance brands within Kao’s cosmetics portfolio, evolving from artisan origins into a global presence across stores, e-commerce, travel retail, luxury department stores, and premier hotels worldwide.
Our signature fragrances, bath & shower products, and premium home and hand care luxuries are celebrated for their quality and customer experience. Kao and Molton Brown embody a commitment to integrity, craftsmanship, artistry, and consumer excellence.
We are seeking an experienced Senior Sales Consultant for our Bluewater Store on an 11-month fixed-term contract, working 30 hours per week.
About the Role
As a key member of the management team, your responsibilities will include:
- Overseeing daily operations of the sales floor
- Motivating and coaching the team to meet store sales targets and KPIs
- Serving as a brand ambassador, embodying best-practice customer service principles
- Providing detailed product knowledge to customers and ensuring the team does so
- Delivering personalised service through fragrance consultations or hand & arm massages
- Supporting with stock management, store cleaning, and replenishment tasks
This role blends leadership, mentorship, and hands-on customer engagement to ensure a seamless and immersive experience.
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Key Responsibilities
- Lead and drive team performance in alignment with store-wide goals
- Train and develop staff to exceed customer service standards and sales targets
- Maintain excellent game face, merchandising, and store presentation
- Oversee operational duties, including stock control, floor care, and back-office logistics
- Collaborate with management to adapt to evolving customer trends and retail challenges
- Model brand unwavering standards and high grooming excellence
Requirements
- Minimum 2 years’ retail experience, with preference for supervisory experience
- Proven ability to motivate, influence, and coach teams towards targets
- Exceptional sales and communication skills
- Passion for luxury and cosmetic products, with an eye for detail
- High standards of personal grooming, presentation, and professionalism
- Willingness to work flexibly to meet business demands
- Experience with sensorial retail experiences (e.g., consultations, personalised services) is advantageous
What We Offer
We pride ourselves on being a leading employer for all employees. Here’s what you’ll gain:
- Salary: £14.35 per hour
- 50% staff discount on all Molton Brown products
- 22 days holiday + public holidays
- Your birthday off as a bonus day
- Store bonus scheme: Up to 0.35% of retail sales paid quarterly if targets are met
- Free product allocation every quarter, up to 5 Molton Brown items (eligible products)
- Access to high-street retailer discounts and cashbacks
- Enhanced family leave policies
- Healthcare Plan to support your wellness
- Wellbeing Support including mental health initiatives
- Recognition Awards for performance and contribution
- Season Ticket Loans and Cycle to Work Scheme
- Ongoing development opportunities to grow your sales, leadership, and product knowledge
- Open environment where your voice and ideas are valued
- Company pension scheme
- Access to learning and development across Kao’s global brands
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Why Join Kao & Molton Brown?
Molton Brown is part of Kao, a 1887-founded global company with a legacy of innovation. At Kao, we believe:
- Diversity empowers our global mission
- Collaboration, respect, and inclusivity drive success
- Employee wellbeing is central to our culture, from Mental Health First Aiders to Charity Committees
- Flexible work arrangements ensure a supportive yet dynamic environment
- Entrepreneurial thinking is encouraged—innovate, lead, and thrive
We champion a workplace where every voice matters. Learn more about our purpose, Kirei — Making Life Beautiful, by visiting our career pages:
For privacy information, see our policy: https://www.kao.com/emea/en/privacy/
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