Molton Brown
Senior Sales Consultant
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Senior Sales Consultant
Senior Sales Consultant (11-Month Fixed Term) – Bluewater Store
About the Role
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, as part of Kao’s global cosmetics portfolio, the brand has grown from small-scale artisans to an international fragrance leader, with a presence in luxury stores, hotels, and travel retail worldwide.
Expertly crafted in London, Molton Brown’s signature fragrances, bath and shower gels, and luxury home and handcare products have achieved iconic status. Kao and Molton Brown share a commitment to integrity, craftsmanship, artistry, and delivering the ultimate customer experience.
We are seeking an experienced Senior Sales Consultant to lead and drive the team at our Bluewater Store, working on an 11-month fixed-term contract (30 hours per week).
Key Responsibilities
As a key strategic partner to management, your role will include:
- Leading store operations: Overseeing daily sales floor management and ensuring sales targets and KPIs are met.
- Team leadership & coaching: Engaging with employees to motivate, mentor, and develop staff through training and recognising excellence.
- Brand ambassadorship: Modeling best-in-class customer service, fostering a ** ata styling approach**, and providing detailed product expertise to customers.
- Delivering personalized sensorial experiences, such as:
- Fragrance consultations
- Hand and arm massages
- Delivering personalized sensorial experiences, such as:
- Customer journey end-to-end: Guiding customers with personalised attention, reinforcing lu handcrafted ethos from first contact to final purchase.
- General store support: Overseeing stock management, replenishment, cleaning, and other operational tasks to ensure a seamless retail environment.
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Requirements
The ideal candidate will meet the following criteria:
- A minimum of 2 years’ experience in retail, with proven success in a supervisory or team leadership role.
- Strong communication and motivational skills to influence and drive performance towards store and personal KPIs.
- Exceptional personal grooming and presentation standards, embodying luxury with confidence.
- A deep appreciation of luxury brands, with a willingness to embody and represent Molton Brown’s values.
- Availability for flexible working hours as required by the business.
What We Offer
Competitive & Inclusive Benefits
- Hourly rate of £14.35
- 50% staff discount on all Molton Brown products
- 22 days holiday + Bank Holidays
- Your birthday off
- Quarterly store bonus scheme (up to 0.35% of retail sales if targets are met)
- Free product allocation每季 (up to 5 eligible Molton Brown items per quarter)
- Access to discounts/cashbacks from high-street retailers
- Enhanced family leave
- Healthcare Plan & Wellbeing Support
- Recognition Awards
- Season Ticket Loans & Cycle to Work Scheme – cycle to work scheme
- On-going development opportunities to enhance your expertise
- A company culture that values your voice and fosters innovation
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Company Culture
- Passionate community of innovators who thrive in diversity, trust collective contributions, and work towards a friendly, inclusive environment.
- Kao’s core values:
- Respect, collaboration, and teamwork from each team member
- Wellbeing-first culture, including mental health support, charity initiatives, and DE&I communities (region-dependent)
- Growth & learning and development opportunities throughout your career journey with Kao and Molton Brown.
- Kao’s global purpose: KIREI – Making Life Beautiful
About Kao & Molton Brown
Molton Brown is part of Kao, a multinational corporation founded in Japan in 1887. Kao and Molton Brown embark on every journey with one shared passion: crafting beauty and luxury for customers through integrity and artistry across the globe.
Visit the following links to explore careers and culture:
- Kao EMEA Careers
- Discover moltonbrownxx career opportunities through Voyse portal linked to Kao:
Kao Entrepreneur Recruitment Website
Privacy Policy: https://www.kao.com/emea/en/privacy/
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