Pay: £30,000.00-£35,000.00 per year

Job Description:

We are seeking a motivated Senior Sales Coordinator to support the sales team and ensure the smooth delivery of customer orders from enquiry through to completion. Acting as the link between customers, suppliers, production, and internal departments, this role requires exceptional organisational skills, commercial awareness, and a strong customer-first approach.

This role requires a confident individual with a strong understanding of sales processes, who can hit the ground running and adapt quickly to the needs of the business. You will act as a key point of contact for customer enquiries, manage key customer accounts, oversee complex projects, support sales growth, and mentor junior team members while ensuring excellent service and operational efficiency.

The successful candidate will be joining a young, friendly, small team.

Key Responsibilities:

• Lead the onboarding and training of new Sales Coordinators, ensuring a smooth integration into the team and business processes.
• Provide ongoing coaching, mentoring, and professional development support to Sales Coordinators to enhance performance and knowledge.
• Act as the primary point of contact for the Sales Coordination team, offering guidance, support, and escalation management where required.
• Manage and resolve customer complaints efficiently and independently, ensuring timely and satisfactory outcomes while maintaining strong customer relationships.
• Maintain a comprehensive understanding of company operations and proactively identify opportunities to improve processes, enhance efficiency, and elevate customer service standards.
• Demonstrate expert product knowledge across both standard and bespoke product ranges, providing support and guidance to colleagues and customers.
• Deliver exceptional customer service, ensuring all enquiries are handled professionally, accurately, and within agreed service levels.
• Provide direct support to the Sales Director, including but not limited to assisting with customer data sheets, images/ visuals, and samples as needed.
• Develop, maintain, and strengthen relationships with key customer accounts, supporting account growth and customer retention objectives.
• Produce and analyse performance data and management reports, including sales turnover, conversion rates, key account metrics, and other commercial KPIs.
• Monitor and evaluate the progress and development of Sales Coordinators, providing detailed feedback, performance insights, and recommendations to management for Sales Coordinators reviews and one to ones.
• Ensure that orders are processed promptly and accurately
• Liaising with the respective factories/printers to ensure orders are fulfilled on time
• Deal with any customer queries regarding products, quotes and orders
• Stock management
• Assisting in all areas of the business as and when needed.