Aloft Hotels
Senior Sales Manager - Aloft by Marriott London Excel
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Senior Sales Manager - Aloft by Marriott London Excel
Sales Manager
Job Number: 26061867
Category: Sales & Marketing
Location: One Eastern Gateway, Royal Victoria Dock, London, E16 1FR – View on map
Schedule: Full Time
Position Type: Management
Located Remotely: No
Job Summary
Assists in leading the property’s segmented sales efforts (e.g., group, transient, association, corporate, etc.) and supports the implementation of the segment sales strategy, ensuring achievement of:
- Segment revenue goals
- Property-wide revenue goals
- High guest and employee satisfaction
Conducts daily sales activities with a focus on building durable customer relationships, driving sales objectives, and reaching personal booking targets.
About the Role
At Aloft Hotels, a digital-first and disruption-focused brand within Marriott International, we’re looking for a forward-thinking Sales Manager to drive revenue, nurture key stakeholder relationships, and ensure world-class customer service. This role sits at the intersection of sales, marketing, and guest experience, blending data-driven strategies with a passion for exceeding customer expectations.
Our approach: ✔ Fosters relationships – You’re your guests’ first point of connection before and during their stay. ✔ Drives revenue growth – Sets aggressive yet achievable booking goals and optimises sales strategies. ✔ Cultures hospitality – Combines innovation with a warm, personal connection to align with our brand’s unique vibe. ✔ Acts as aori – Ensures that guest loyalty and satisfaction are central to the sales function.
Our ideal candidate thrives in a fast-paced environment, where authenticity, agility, and a badge of service excellence are key. Are you ready to build win-win consumer relationships while becoming a strategic contributor to Aloft’s success?
Key Responsibilities
Sales Strategy and Execution
- Work closely with the Director of Sales (DOS) and manager to understand and execute the sales strategy tailored to your segment(s).
- Lead and implement targeted acquisition campaigns with a focus on sustainable business growth.
- Support the creation and execution of sales plans addressing revenue targets, customer segments, and marketposition. Collaborate with management teams to develop actionable strategies.
- Drive both internal and external promotions to boost occupancies and profitability.
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Revenue Management
- Drive personal booking goals while leading the sales team toward maximum revenue potential.
- Recommend individual booking targets for team members.
- In the absence of a Business Evaluation Manager:
- Authorise space releases for catering to optimise revenue.
- Join sales calls, helping to secure new business, or close existing deals across segments.
Business Development & Operational Excellence
- Handle the operational aspects of acquired business:
- Crafting proposals.
- Drafting contracts.
- Coordination with guest follow-ups and correspondence.
- Assist Revenue Management with accurate six-period projections.
- Track sales data and guest satisfaction feedback, identifying opportunities for continuous improvement.
Customer Service & Relations
- Foster a culture of excellence in hospitality, setting a standard for customer service interactions.
- Engage directly with guests to gather feedback on product quality and service delivery. Meet with groups inclined during pre- and post-convention phases.
- Introduce and align on brand and departmental best practices, business audits, and guest recognition programs.
- Train and equip Sales staff on Customer Service Standards and provide constructive observations.
- Focus on proactive problem-solving, tailored recommendations proactively delivered via personalised dialogue.
Relationship Building
- Cultivate strong relationships with stakeholders, including internal teams (e.g., off-property sales groups like Event Booking Center, Market Sales, GSO) and external contacts.
- Partner with Human Resources, Engineering, and Loss Prevention to ensure regulatory compliance.
- Actively attend customer events, trade shows, and sales missions to secure and grow long-term partnerships.
Candidate Profile
Education & Experience
Option 1:
- A two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related field.
- At least 3 years’ experience in sales or marketing, preferably in a hospitality-related role.
Option 2:
- A four-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a closely related field.
- Candidate with only 1 year of experience in sales, marketing, or hospitality.
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Additional Requirements
- Confidence in diverse settings – Comfortable adapting tone, messaging, and sales approaches to distinct segments (groups, corporates, associations) or target customers.
- Leadership – Empowers a team by advocacy, mentorship, and ensuring the customer experience aligns with Aloft’s playful, yet service-driven brand.
- Strategic mindset – Proficiency in utilising sales data and market trends to forecast goals.
- Creativeness – Designs distinctive marketing and sales platforms that resonate with evolving customer expectations.
Benefits
(In detail, aligning with Marriott organisation standards and our brand culture):
- Competitive salary package with opportunities for bonuses.
- Flexible working arrangements tailored to suit different creative Dysfunctions.
- Access to training and development programs within Marriott’s extensive portfolio.
- Competitive benefits packages, including health care and career progression support.
- Advantage of being part of Aloft’s global community—a brand aspiring to stand out with rebellious, fun, and authentic customer service excellence.
- Support for work-life equilibrium and personal growth initiatives tailored for multiple work style preferences.
Eligibility
- Eligibility to work in the UK is mandatory for all applicants. Documentary proof will be required at the application stage.
Culture and Values
At Marriott International, diversity, equity, and inclusion are core to putting our people at the centre of everything we do. We embrace every unique talent, celebrate differences, and strive for an open community and incredible workplace environment:
- What we’ve built at Aloft: A blend of digital attitude and authentic attention. A place where your inner rebellion lights up the path, and our guests feel connected through our design and warmth.
Our equal opportunity employer policy ensures that applications for this role are evaluated based purely on merit and qualification, with no discrimination allowed on race, colour, gender, sexual orientation, religion, disability, veteran status, or age. We actively foster inclusivity and empower progressive change within our brand ecosystem.
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