Senior Sales - Selfridges

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. As a Chloé Senior Sales, you will be a true ambassador for our Maison, responsible for creating an exceptional and welcoming experience for every client. You will cultivate lasting relationships with our clientele, acting as a trusted advisor and a vital support to our management team. This role is perfect for an individual who thrives on delivering unparalleled customer service and contributing to a luxurious retail environment. HOW WILL YOU MAKE AN IMPACT? Client Relationship Ownership: Deliver exceptional customer service, fostering long-term client relationships and actively working towards CRM targets. Develop your client portfolio, utilising selling techniques to elevate high-potential clients and re-engage dormant customers. Manage client appointments to ensure the retention of top clientele and achieve personal sales targets. Capture client data and implement personalised reach-out campaigns using all available clienteling tools. Omnichannel Business Partnership: Lead by example, demonstrating role model behaviour to drive strong business performance and outstanding customer service. Commit to continuous learning, maintaining excellent product knowledge, and leading product training for the team. Motivate and support the team in achieving boutique and individual targets, whilst staying aware of the local trading environment. Operations Excellence Support: Ensure an impeccable store environment, back-of-house (BOH) organisation, and personal grooming at all times. Implement all guidelines related to store and BOH management, participating in inventories and proactively reporting any structural repair needs. Monitor after-sales processes and follow up with clients to ensure impeccable service, complying with all Richemont policies. Support the management team with specific tasks, act as a main point of contact during their absence, and assist with daily closing checks and reporting. HOW DO WE KEEP YOU SMILING? As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: After your application has been selected, our recruitment team will reach out to you to conduct an introductory call 1st Stage Stage – Interview with the Boutique Manager 2nd Stage – Interview with Country Manager / HR Manager #Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.