Akaina Talent
Senior Salesforce Administrator
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Build the technical backbone for a fast-scaling tech training business
My client is a PE-backed technology, data, and AI services company and is certified as a B Corp. They work with both public and private sector clients, such as financial services and central government, to build AI and technology skills. As the business grows, they are looking for a Senior Salesforce Administrator to help develop their AI-driven systems.
The role is based in London and requires someone to be in the office 4 days a week (in the Moorgate/Liverpool Street area).
What You'll Be Doing
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Advanced Automation Engineering: Design and maintain Salesforce Flows, and use Claude in VS Code to turn plain-English business needs into working, tested automation. This is now a core part of how the team works.
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Core Cloud Optimisation: Be the go-to expert for Sales Cloud and Service Cloud. Help improve lead conversion, case management, and entitlement processes.
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Integrated Stack Management: Oversee automated connections between Salesforce and other systems.
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Platform Quality: Keep the platform running smoothly and ensure documentation is clear so the team does not depend on one person to remember everything.
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The Environment
A mature, well-architected Unlimited Edition setup:
- Sales Cloud, Service Cloud, and Data Cloud
- Established Certinia (PSA/ERP) and XCD (HR/Payroll) integrations
- Fully declarative architecture: all integrations are built using Flows.
- Claude and Slack are now core parts of the daily technology stack, alongside Salesforce.
You will work with another Senior Salesforce Admin and a junior admin in a close-knit team. Your manager, the Head of Systems, is hands-on, technically skilled, and values people who take ownership of their work.
What You'll Need
Essential:
- Strong Salesforce Flow Builder expertise
- Genuine comfort with AI-assisted development approaches
- Confidence-building stakeholder relationships directly, without relying on others to do it for you
- Sales Cloud and Service Cloud experience
- Proven experience in a complex, integrated business environment
Highly Desirable:
- A consultancy or client-facing background
- Hands-on experience with Certinia or similar PSA/ERP systems
- Salesforce Advanced Administrator or Platform App Builder certification (a nice-to-have, not a requirement)
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Why This Role Stands Out
- Genuinely Cutting-Edge Tech: They now build and deliver AI-driven automation entirely in-house, including three or four agent pilots just in the last month.
- Strategic Ownership: You will manage projects from start to finish, without complex reporting lines. You will build, deliver, and take responsibility for your work.
Who This Role Is Perfect For
You're a Salesforce professional who:
- Has genuine Flow Builder mastery
- Is excited by AI-assisted development, not wary of it
- Builds relationships with stakeholders proactively, as a first instinct
- Has a consultancy or client-facing background, or similar exposure to varied business needs
- Prefers end-to-end project ownership
- Thrives in a small, fast-moving, collaborative team
Next Steps
If you want to work on the leading edge of AI-driven Salesforce automation and take real ownership of your work, we would like to hear from you.
Interested? Click apply or contact us to learn more.
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