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Senior Salesforce Administrator
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Senior Salesforce Administrator - London Hybrid - Inside IR35
We are looking for an experienced Senior Salesforce Administrator to take ownership of a business-critical Salesforce environment following a major transformation programme.
The business has recently migrated the majority of its ERP processes into Salesforce, making the platform central to day-to-day operations across sales, revenue operations, customer engagement, finance and wider business processes. As a result, this role requires someone who can not only maintain and optimise the platform technically, but also understand the wider ecosystem, identify risks, improve processes and support users across the business.
Key Responsibilities
- Own the day-to-day administration, maintenance and optimisation of Salesforce, primarily across Sales Cloud, Service Cloud and CPQ / Revenue Cloud.
- Review and understand the current Salesforce ecosystem, including existing workflows, triggers, integrations and user processes.
- Maintain and enhance Salesforce configuration, including permissions, profiles, roles, security settings, validation rules, flows, screen workflows and automation.
- Support and maintain key integrations, including middleware, document management, e-signature, backup and finance-related systems.
- Work with Apex triggers and HTTP trigger logic where required, particularly in relation to integrations and downstream system dependencies.
- Partner with sales, revenue operations, infrastructure, product and leadership stakeholders to gather requirements and translate them into scalable Salesforce solutions.
- Support users across the business by improving adoption, educating teams on Salesforce capability and championing best practice.
- Maintain platform stability while delivering improvements, ensuring changes are carefully assessed for knock-on impact across the wider ecosystem.
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Key Skills & Experience
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- Strong experience as a Salesforce Administrator in a complex business environment.
- Salesforce Administrator Certification.
- Strong hands-on experience across Sales Cloud, with wider exposure to Service Cloud and CPQ / Revenue Cloud highly beneficial.
- Experience building and maintaining Salesforce Flows, screen flows / screen workflows and broader automation.
- Good understanding of Apex triggers, HTTP triggers, integrations and downstream system impact.
- Strong Salesforce security knowledge, including SSO user setup, permissions, profiles, roles and the Salesforce security model.
- Experience supporting third-party integrations within Salesforce.
- Good understanding of data protection, data backup tools and data quality best practice.
- Ability to audit existing processes, identify risks and recommend practical improvements.
- Strong stakeholder management skills, with the ability to work confidently with technical and non-technical users.
- Experience gathering requirements, challenging where appropriate and translating business needs into scalable Salesforce solutions.
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