Ensemble Health Partners
Senior Self Pay Operations Specialist
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Ensemble
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.
This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
- Career Opportunity Offering:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
The pay range is $20.45 - $21.85 per hour, depending on level of experience.
This will be a Remote position.
The Role
The Senior Specialist of Self-Pay Operations is responsible for overseeing and optimizing the self-pay collections process, including managing bad debt inventory and placements, acute and PRC inventory, and statement holds and volumes. This role involves ensuring accurate billing, improving collection strategies, and providing detailed analysis and reports to leadership.
The ideal candidate will have extensive experience in healthcare billing and collections, strong analytical skills, and a commitment to providing excellent quality for our clients.
Essential Job Functions
- Manage Self-Pay Accounts: Oversee the self-pay accounts receivable process to ensure accounts are moving through the self-pay life cycle as designed.
- Bad Debt Management: Handle bad debt inventory management, placements, and returns. Reconcile bad debt transactions and manage vendor recall requests.
- Acute and PRC Inventory Management: Oversee the management of acute and PRC (Physician Revenue Cycle) inventory.
- Deceased Account Review: Conduct reviews of deceased accounts to ensure proper handling and resolution.
- Statement Holds Review: Review and resolve statement holds to ensure timely billing and collections.
- Reporting and Analysis: Prepare and analyze reports on self-pay aging performance, including ATB (Aged Trial Balance) review summaries for leadership and external teams. Identify opportunities that impact aging self-pay AR (Accounts Receivable).
- Compliance: Ensure all billing and collections activities comply with federal, state, and local regulations.
- Team Leadership: Provide guidance and support to the self-pay operations team, fostering a collaborative and productive work environment.
- Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in self-pay operations.
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Technical Proficiency
- Microsoft Excel
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Required License
- Certified Revenue Cycle Representative (CRCR) required within 9 months of hire -Company Paid
Required Work Experience
- 1 to 3 Years
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Preferred Knowledge, Skills and Abilities
- 2 Years/associate’s degree or equivalent experience
- Microsoft Office experience
- Revenue Cycle knowledge
- Critical thinking
About Ensemble
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
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Equal Employment Opportunity
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers
- Ensemble Legitimate Ensemble Recruiters will only contact you from an email address ending in “@ensemblehp.com.”
- Don’t fall victim to fake job postings from fraudsters posing as Ensemble Human Resources personnel.
- Ensemble will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text.
Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients.
If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.
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