Pembrook Resourcing
Senior Service Advisor
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Senior Service Advisor – Salisbury
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Prestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent
An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.
The Role
As a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.
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Key Responsibilities
- Provide outstanding customer service from vehicle check-in through to handover.
- Support and mentor the Service Advisor team to maintain high performance.
- Schedule service and repair work efficiently with the workshop.
- Keep customers informed throughout the repair process.
- Prepare accurate estimates and explain work carried out.
- Promote additional products and services where appropriate.
- Resolve customer queries and complaints professionally.
- Ensure all administration is completed accurately and in line with manufacturer standards.
What We're Looking For
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- Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- A proactive and professional approach with the ability to lead by example.
- Experience using dealership management systems is advantageous.
- Full UK driving licence.
What's on Offer
- £32,000 – £34,000 basic salary
- £42,000 OTE
- Opportunity to work with a prestigious automotive brand.
- Ongoing manufacturer training and career development.
- Excellent opportunities for progression.
- Supportive and professional working environment.
- Company Benefits Package.
- Full-time, permanent position
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