Bytes Software Services
Senior Service Analyst
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Senior Service Analyst
Senior License Services Analyst
Bytes Software Services | Leatherhead or Reading, England, United Kingdom (Hybrid)
Turn data into action. Help customers get more from Microsoft.
Bytes Software Services is one of the UK’s leading technology partners, delivering end-to-end IT solutions that help organisations modernise, secure, and transform the way they work. With a turnover of £2bn+, we help thousands of customers unlock greater value from technology across cloud, software, security, data, and AI.
About the Role
We're looking for a Senior Service Analyst to join our Software Optimisation Services team. This is an opportunity to take ownership of customer-facing Microsoft 365 and Azure optimisation services, helping customers:
- Understand their usage patterns
- Identify opportunities for optimisation
- Reduce risk
- Make smarter technology decisions
If you enjoy turning complex data into meaningful insights, presenting clear recommendations, and making a measurable difference for customers, this role offers the chance to do exactly that.
Why this Role?
As organisations continue to invest in Microsoft 365 and Azure, understanding how those services are used, managed, and optimised has never been more critical.
As a Senior License Services Analyst, you’ll:
- Play a key role in helping customers maximise value from their tech estates.
- Deliver accurate analyses, practical recommendations, and high-quality reporting.
- Contribute to continuous improvements in reporting, processes, and customer outcomes.
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Responsibilities
- Deliver reports: Produce Microsoft 365 and Azure optimisation reports that provide customers with clear, actionable insights.
- Identify optimisation opportunities: Spot ways to optimise licensing, improve utilisation, reduce risk, and control costs.
- Translate insights: Turn complex technical and consumption data into clear, accessible recommendations for customers.
- Present findings: Confidently share insights with customers, consultants, and internal stakeholders.
- Enhance reporting: Improve the quality, consistency, and scalability of Licence Services reporting.
- Drive improvements: Support service evolution initiatives, creating more efficient workflows.
- Lead as a subject matter expert: Provide senior-level guidance, quality assurance, and team mentorship across the wider Licence Services Analyst team.
Requirements
- Experience & Background:
- Previous role as a Lead Consultant or Senior Consultant with at least 2 years in a customer-facing environment (e.g., technology, licensing, optimisation, or advisory).
- Knowledge in software licensing, SAM, ITAM, cloud optimisation, or analytical reporting.
- Specialist Expertise:
- Strong understanding of Microsoft 365 licensing, usage, or optimisation.
- Hands-on experience with Azure consumption, cost management, or optimisation.
- Soft Skills & Tools:
- Ability to create and deliver customer-facing reports (clear, stakeholder-friendly communication).
- Advanced proficiency in Excel, including handling large datasets.
- Strong analytical mindset, meticulous attention to detail, and commitment to quality outcomes.
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Benefits
- Impactful work: Own and influence customer outcomes—not just generate reports.
- ** exposición**: Engage with diverse Microsoft 365 and Azure environments across multiple clients.
- Collaborative culture: Join a team where expertise and ideas are valued and heard.
- Shape the future: Contribute to service growth, helping safeguard long-term scalability.
- Upskilling opportunities: Career investment, internal promotions, and ongoing development.
- Flexible work: Hybrid model offering a balance of remote and office-based collaboration.
Join Bytes
If you’re an experienced analyst who thrives on solving complex challenges, uncovering hidden value, and guiding customers toward smarter Microsoft 365 and Azure decisions, we want to hear from you.
Apply now to transform data into transformative insight.
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