Southern Housing
Senior Service Charge Analyst
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Not Just Another Service Charge Role - Build capability. Create confidence. Make an impact
Join a Team That's Shaping the Future of Service Charges
At Southern Housing, we're on an exciting journey to strengthen our service charge service, invest in technical excellence and build a team that residents and colleagues can trust. We're looking for experienced service charge professionals who want to be part of that journey.
We're looking for people who enjoy getting stuck into complex challenges, finding practical solutions and helping others succeed. People who are curious, collaborative and passionate about delivering a service that makes a real difference.
As a Senior Service Charge Analyst, you'll be a trusted technical expert within the team, leading on complex cases and investigations, supporting continuous improvement and helping to develop the capability of colleagues across the wider service. You'll have the opportunity to influence how we do things, share your expertise and play a key role in improving outcomes for residents.
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What You'll Love About This Role
No two days are the same. You'll have the chance to:
- Work on a broad range of complex and interesting service charge challenges across a large and diverse housing portfolio.
- Use your expertise to shape and improve the way service charges are delivered.
- Support and mentor colleagues, helping to build confidence and technical capability across the team.
- Continue developing your own knowledge and skills alongside experienced professionals.
- Make a visible difference for residents and colleagues alike.
What We're Looking For
We're interested in people as much as experience.
You'll bring strong technical service charge knowledge, but you'll also be someone who enjoys:
- Solving problems and getting to the root of complex issues.
- Building positive and trusted relationships with others.
- Improving processes and finding better ways of working.
- Sharing knowledge and supporting colleagues to succeed.
- Learning, developing and continuously improving your expertise.
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In your supporting statement, please address how you meet the above criteria providing examples.
Why Southern Housing?
We're building more than a service charge team – we're building a culture where people support one another, share ideas, celebrate success and genuinely enjoy coming to work. We know there are challenges, but we're committed to creating an environment where talented people can develop their careers, have their ideas heard and make a meaningful impact.
If you're looking for a role where your expertise will be valued, your ideas welcomed and your contribution will help shape the future of service charges, we'd love to hear from you.
Closing Date: Monday 21st July 2026 at 23:59
Interview Date: W/C 28th July 2026
We reserve the right to close this position early if we receive a high amount of candidates.
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