Essex Police and Kent Police
Senior Service Delivery Analyst (HQ's Chelmsford /Kent - Home Based Agile Worker)
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Senior Service Delivery Analyst (Supplier and Contract Management)
Location of Role: Chelmsford / Maidstone Advert Closing Date: 13/07/2026 Starting Salary: £33,696.00 (pro-rata for part-time) Part/Full Time: Full Time Contract Type: Permanent Working Pattern: Mon–Fri
About the Role and Department
IT Services is a comprehensive IT department supporting Essex Police and Kent Police across all technology platforms, systems, and services. Our mission is to deliver agile, efficient, and secure IT solutions through continuous investment in cutting-edge technology, driving operational excellence while upholding robust security standards.
We are seeking a Senior Service Delivery Analyst with expertise in supplier and contract management to join our Service Delivery Management Team. In this role, you will play a pivotal part in ensuring optimal performance of IT services, supplier relationships, contractual compliance, and strategic contract renewals—critical to maintaining seamless operations for 13,000+ users across 130+ sites.
Key Responsibilities
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Supplier Portfolio Management:
- Oversee a range of IT suppliers, ensuring services align with agreed SLAs, KPIs, and contractual obligations.
- Evaluate supplier performance, service trends, and incident data, taking corrective action to enhance service quality.
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Contract Lifecycle Oversight:
- Lead contract renewals, extensions, and terminations, ensuring service continuity without interruption.
- Maintain accurate documentation (e.g., contracts, SLAs, invoices) within systems like Hornbill.
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Stakeholder Collaboration:
- Work with Procurement, Finance, and business units to ensure contracts are legal, value-driven, and compliant.
- Facilitate monetary transactions (purchase orders, invoicing, and payments).
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Performance and Improvement Initiatives:
- Identify service trends and improvement opportunities to optimise supplier performance.
- Produce detailed performance reports and track actioned recommendations.
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- Risk & Compliance Assurance:
- Assess technical assurance, service criticality, and complexity in supplier engagements.
- Support contract tender processes, ensuring competitive pricing and fair value.
Essential Requirements
Your application must demonstrate evidence of the following:
- Experience in supplier and contract management (public/private sector preferred).
- Ability to analyse and interpret performance data to drive informed decisions.
- Strong stakeholder engagement skills (internal/external) and clear communication.
- Practical knowledge of ITIL processes (callback service management, incident handling, etc.).
- Experience within a regulated or public sector environment (police/compliance preferred).
- Understanding of procurement and audit procedures.
Where You’ll Fit in the Organisation
You’ll report to the Service Delivery and Supplier Management Team Leader within the core Support/Operations team of IT Services—a backstage vital to 1st line helpdesk, 2nd line technical support, outages crisis management, and 3rd line architecture-level problem-solving.
The broader IT department spans critical functions such as: ✅ 24/7 Support Operations (serving ~13,000 users via 1+ labour ce 14000 devices) ✅ IT Security to safeguard asset and personal data ✅ Service Management (end-to-end process optimisation) ✅ Business Analysis & Project Management to innovate infrastructure and platforms ✅ Physical and Virtual Clouds underpinning internal/external systems
Benefits and Reward Package
- Professional Development: Comprehensive training and career growth opportunities.
- Pension: Local Government Pension Scheme (including auto-enrolment benefits).
- Worklife Balance: 25 days annual leave (28 days after 5 years).
- Flexibility: Adhere-to-role flexible working arrangements.
- Wellbeing Support: On-site fitness centre and refescaing (location-dependent). Wellness programs and a Cycle to Work Scheme.
- Blue Light Discount Card for eligible staff.
- Collaborative Culture: Supportive team environment fostering **meaning partnerships.
- Impactful Work: Chance to contribute to public law enforcement and community safety.
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Note: This role also caters for part-time/Job Share candidates.
Application Notes
- Shortlisting persons priority: Your answer to the "reason for application" (character limit: 9,000)—e.g., evidence of skills relevant to the role's key criteria.
- NO attachments or CVs are assessed at this stage.
- Please include security/clearing details if applicable during recruitment.
- Vetting Required: Additional clearance stages may apply depending on experience.
Corporate Values & Commitments
Kent Police and Essex Police are equal opportunities employers, dedicated to Diversity, Equality, and Inclusion (DEI). We actively promote openness, fairness, and belonging across all teams with integrated support networks and training.
As a Disability Confident Leader, we maintain rigorous standards for inclusive practices and workplace adjustments.
Who Should Apply?
You can apply regardless of citizenship or background, provided you meet the following UK residency requirements:
- Resident for the past 3 years (or continuous residency).
- Free from restrictions with indefinite leave to remain. This rule does not apply to UK Armed Forces personnel on overseas assignment.
Reasonable Adjustments
If you require support/enable at any recruitment stage (e.g., disability accommodations), please email recruitment.business.services@ecis.police.uk with subject: "Application Support and Adjustments" or call +44 1245 452833.
For full Kent Police role details, click <link>. For Essex Police, click <link>.
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