TechNET IT Recruitment Ltd
Senior Service Delivery Manager
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Service Designer
Contract Details:
- Inside IR35
- Initial 6-7 month contract
- Long-term programme roadmap (up to 3 years)
- Hybrid - 3 days per week in London
- Immediate interview process
TechNET IT has partnered with a globally recognised professional membership organisation of over 2,000 employees undergoing a major enterprise-wide transformation programme focused on redesigning customer and qualification experiences from the ground up.
We are looking for a Service Designer to join a large-scale transformation programme delivering a more customer-centric, product-led and integrated experience across complex operational and digital service.
This is a unique opportunity to help shape foundational service design capability within a highly complex, regulated environment where service design will play a central role in influencing strategy, operations and customer outcomes.
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What you'll be doing:
- Designing end-to-end service experiences across multiple business and operational workstreams
- Creating service blueprints, journey maps and scalable service models
- Working closely with UX Researchers, Product Managers, Business Analysts and senior stakeholders
- Helping shape a new cross-functional, product-led operating model
- Bringing clarity to highly complex and evolving environments
- Acting as the voice of the customer across technical and operational teams
What we're looking for:
- Strong Service Design experience within large, complex organisations
- Experience working in regulated sectors such as government, financial services, professional services or enterprise-scale environments
- Strong stakeholder management and facilitation skills
- Ability to navigate ambiguity and influence across multiple teams
- Experience embedding customer-centric design principles into transformation programmes
- Comfortable working within agile, sprint-led delivery environments
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This role would suit someone who enjoys solving complex organisational challenges, influencing large-scale transformation programmes and building service design maturity within enterprise environments.
Please apply directly or contact TechNET IT for more information.
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