Senior Service Delivery Technician (Internal only)

Senior Service Delivery Technician (Internal only)

ABOUT THE ROLE RESPONSIBILITIES As a Senior Service Delivery Technician, you’ll be joining our expanding Operations team at Autocab. The successful candidate will make up part of our Product Delivery team, responsible for delivering the latest technology to our customers. As part of the role, they will ensure all software updates have been successful, provide training and communicate any software changes to customers directly. Excellent time management skills and the ability to meet deadlines are a must. Main escalation point for other team members and providing training and updating documentation. For the right candidate this is an exciting and challenging role, with varied working opportunities. The successful candidate will build a good rapport with customers and demonstrate the ability to work effectively in a fast-paced environment. Management and delivery of software updates to customers Installation of software updates on client sites Training customers on new software features Liaising with customers Managing own time effectively Liaising with other departments Monitor team mailbox and deal with enquiries Be the escalation point for colleagues who face technical issues when working on customer updates Assign tickets out to the team Ensure documentation and training guides are kept up to date Own and manage any ad-hoc projects ensuring deadlines are met QUALIFICATIONS We’d love to hear from you if you meet the criteria below: Degree educated or a minimum of 3+ years in a customer facing technical role Excellent teamworking and communication skills The ability to listen and interpret the customers issues Strong problem-solving skills Attention to detail and the ability to manage multiple tasks Excellent organisational and time management skills Proficient in Microsoft word and excel Ability to train and mentor colleagues in departmental processes and procedures