Arm
Senior Service Design & Transition Specialist
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Job Overview
Arm is building a next-generation Service Management capability that combines ITIL v4 practices with modern engineering approaches to support high-velocity delivery with enterprise-grade stability.
As a Senior Service Design & Transition Specialist, you will build how new services and features launch into production. You will ensure they are well-developed, supportable, and ready to operate from day one.
You will partner with IT and Business teams to guide services through transition, ensuring performance, support readiness, and risk are addressed early—using a data-informed approach to service performance and resilience.
Responsibilities
- Define and evolve Service Acceptance Criteria framework
- Lead readiness reviews for new services, features, and major releases
- Guide services into production, ensuring operational readiness and supportability
- Ensure services are built with clear performance expectations, including agreed-upon availability targets, objectives, and user experience metrics
- Incorporate monitoring, observability, and performance insight into service design
- Ensure architecture documentation, support models, and runbooks are in place and fit for purpose
- Validate that services meet resilience, availability, and continuity expectations prior to go-live
- Identify and address gaps that could lead to operational issues
- Support the development of service health and performance reporting
- Contribute to continuous improvement across the organisation
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Required Skills and Experience
- Experience in Service Design, Transition, Service Introduction roles
- At least 5 years experience working in technology or IT service environments
- ITIL v4 certification
- Background in environments that use DevOps or CI/CD delivery models
- Understanding of service performance concepts such as SLAs, SLOs, service monitoring, and service availability
- Experience ensuring services are supportable, thoroughly detailed, and operationally ready
- Strong collaboration and engagement with multi-functional teams
- Structured and meticulous approach to risk identification and service readiness
"Nice To Have" Skills and Experience
- Exposure to Site Reliability Engineering (SRE) concepts or reliability-focused practices
- Experience designing or supporting AI-enabled or automation-first service workflows!
- Certification in additional ITIL V4 modules beyond foundation, ideally at Practice Manager level
- Familiarity with ServiceNow or similar ITSM platforms
- Knowledge of SaaS and PaaS-based services and applications
In Return
- Clear opportunities to develop your career, take on new challenges, and make a real impact on Arm’s continued success
Important Notes
- No relocation package is available for this role.
- If sponsorship is required, Arm will cover employer-only costs associated with skilled worker sponsorship.
- All individual application fees (e.g., visa application fee and Immigration Health Surcharge) are the responsibility of the successful candidate.
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Accommodations at Arm
At Arm, we build extraordinary teams. If you need an adjustment or accommodation during the recruitment process, please email accommodations@arm.com. By sharing this information, you consent to its use by Arm to arrange appropriate accommodations for your support. All requests are treated with strict confidentiality, and details will only be shared where necessary to facilitate accommodations.
Examples of support include breaks between interviews, documents being read aloud, or office accessibility adjustments.
Hybrid Working at Arm
Arm’s hybrid working approach balances high performance and personal wellbeing, recognising the value of flexibility while ensuring collaboration where necessary. Teams determine their own hybrid patterns based on work and team needs.
Specific arrangements will be shared upon application, considering local legal, regulatory, tax, or other considerations. Concerns about flexibility will be discussed directly.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an inclusive environment where equal opportunities exist for all applicants and colleagues. We value a diverse workforce and do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary Range: £52,400 - £71,000 per year
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