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Senior Service Designer
Service Designer – High Impact Digital Transformation
About Netcompany
Are you ready to join the forefront of technology innovation with Netcompany?
As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing how businesses operate. Our vision is to be the leading digital challenger in Europe, evolving the next generation of IT consulting.
Operating across both public and private sectors, we deliver a comprehensive range of services, from application development and seamless cloud migration to program delivery and service operations. Our solutions are designed to meet every business’s diverse needs.
The Role: Service Designer
As a Service Designer at Netcompany, you will deliver high-impact digital products and services for some of the UK’s largest companies and Public Sector organizations.
You’ll work with market-leading technologies, bridging userneeds, technical excellence, and business operations to deliver solutions that drive meaningful impact—for users, businesses, and society.
Key Responsibilities
- Deliver in the UK public sector, including experience with GDS standards and passing Service Standard Assessments
- Build strong stakeholder relationships with clients, acting as a key delivery contact within cross-functional teams
- Understand user needs, business objectives, and broader organizational context, even in highly complex environments
- Analyse challenging user requirements and business demands in complex service areas
- Design innovative solutions, creating service blueprints, user experience designs, and reimagined service delivery models end-to-end
- Help define vision, outcomes, and success metrics for products, services, and programmes
- Lead design workshops and sprints, fostering collaboration between teams, stakeholders, and users
- Rapidly prototype and test digital solutions, ensuring user-centric design principles are embedded
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Requirements & Skills
You thrive in agile, multi-disciplinary teams and have proven experience delivering new services as part of large-scale transformation projects.
Essential
✅ Experience delivering in the UK public sector, including adherence to GDS standards and passing Service Standard Assessments ✅ capability to build trusted client relationships, collaborate cross-functionally, and navigate complex, time-pressured projects ✅ Mature stakeholder management—clarity in communication, expectation-setting, and difficult discussion facilitation (bridging technical and business nuances) ✅ Proven design expertise in rapid prototyping, user research, and evolving high-impact digital services
Nice to have
🔹 Experience in digital transformation-driven industries (Public Sector, Telco, or Financial Services preferred) 🔹 Familiarity with agile governance frameworks and service design methodologies (e.g., GOV.UK Service Standards)
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Why Join Netcompany?
Take-home benefits
💼 Hybrid working with flexible homeworking options 🏖 25+ days paid holiday 🏥 Healthcare via Vitality Private Medical 💰 Pension contribution + Life Assurance 📚 Professional certification funding – investment in your growth
✈ Engaging perks & discounts:范围涵盖餐饮、零售、旅行、休闲与健康福利 🤝 Access to Employee Resource Groups (ERGs) – a space for connectivity, learning, and support across diverse backgrounds
👥 At Netcompany we hold the #5 spot on the 2024 Glassdoor Employees’ Choice Awards (UK Top 50 Best Places to Work).
About Us
At Netcompany, we thrive on disruption and innovation. Our culture rewards entrepreneurial thinking, agility, and flexibility, enabling every colleague to contribute boldly.
Originally rooted in the UK through acquired assets such as Hunter Macdonald, we’ve grown to 7,400+ employees globally, operating in 12+ offices across the UK, Denmark, Norway, Poland, Netherlands, and Vietnam—all while maintaining Northern Europe’s most impressive IT capabilities.
We are a Disability Confident Employer, actively committed to diversity and inclusion—merit-driven recruitment reflects our vision for an environment where every individual thrives.
Need adjustments? Please email our HR team ([email protected]) to discuss any reasonable accommodations.
Ready to work differently? Apply now. #LI-RS1
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