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Senior Service Desk Technician, FASHION RETAIL ACADEMY
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Senior Service Desk Technician, FASHION RETAIL ACADEMY
Education for Industry Group
Part-Time: 0.4FTE, 2 Days – 14.8 hours per week
Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate.
Permanent
LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About The Role
We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy.
Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively.
This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students.
About You
Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable.
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Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email.
Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams.
Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives.
Values: Collaborative team player committed to delivering an excellent user experience.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
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Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
To explore the full range of our benefits, please click here.
Salary:
From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience.
How to apply/Next Steps:
Click 'Apply for this job' to submit your application.
Closing Date:
8am on Tuesday 30th June 2026.
Interviews/Recruitment Day:
Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE.
More Information/Contact us:
For more information about the EFI Group, visit our EFI, FRA, LCBT, EFI Awards, EFI Training websites and refer to the job description.
Please contact recruitment@efigroup.ac.uk for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
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