British Red Cross
Senior Service Lead
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Senior Service Lead
Location: Southampton
Salary: £35,678 to £37,596 per annum
Hours: 35 per week
Contract: Fixed term contract for 12 months
Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.
Are you ready to lead innovative, community-driven services that make a real difference in people’s lives?
Are you passionate about improving wellbeing and reducing reliance on formal care? Do you thrive in a leadership role that blends strategy, service delivery, and community engagement? As a Senior Service Lead, you’ll guide specialist teams to deliver strength-based interventions that empower individuals and activate communities. You'll work closely with the Community Mental Health Team, Adult Social Care and other partners to shape services that are safe, effective, and sustainable. Your insights will help us continuously improve and maximise impact—are you ready to lead change?
What will a day in the life of a Senior Service Lead involve?
- Coaching teams to deliver personalised, holistic support that builds resilience and independence.
- Overseeing safe, outcome-focused interventions and reviewing complex casework.
- Building strategic relationships with health, social care, and voluntary sector partners.
- Analysing service data and feedback to drive improvements and inform future commissioning.
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To be a successful Senior Service Lead, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong knowledge of the health and social care system and experience managing dispersed teams.
- Excellent coaching, communication, and stakeholder engagement skills.
- A proactive, solutions-focused mindset with a passion for quality improvement.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Interested? The closing date for applications is 23.59 on Thursday 23rd July 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
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We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders.
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