NHS Scotland
Senior Service Support Manager
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Interviews are scheduled for Tuesday 21st July.
About NHS Lanarkshire
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of:
- Acute Services (hospital-based services across 3 main sites)
- Corporate & Property & Support Services
- North and South Lanarkshire Health and Social Care Partnerships (integrating primary healthcare and social care services)
The Role: Senior Improvement Practitioner (Medical/Surgical Services)
To manage and lead service improvement and governance compliance across Medical/Surgical services within the acute division, embedding a culture of continuous improvement. Work to integrate governance development, implementation, monitoring, and review as essential business practices.
Working pattern: Monday to Friday.
Key Responsibilities: In This Role, You Will
- Lead service improvement & governance compliance, aligning with strategic priorities:
- Manage change by liaising with key stakeholders across the organisation involved in service redesign, governance, and improvement.
- Track and guarantee achievement of local and national targets, including service impacts on markers or defined KPIs, directing improvement initiatives.
- Collaborate with relevant personnel to gather, analyse, interpret, and document data supporting service reviews.
- Multidisciplinary collaboration:
- Work closely with clinical teams, lead clinicians, champions, and senior managers to drive improvements grounded in clinical excellence and patient-centred care.
- Patient and operational efficiency improvements:
- Lead initiatives to enhance patient and carer experience while optimising service efficiency. Techniques include:
- Process mapping
- Demand & capacity analysis
- Statistical process control (SPC)
- Lead initiatives to enhance patient and carer experience while optimising service efficiency. Techniques include:
- Embed improvement culture:
- Integral use of improvement tools and methodologies across the organisation, ensuring sustainable change.
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Requirements: What You’ll Bring
- Qualifications & experience:
- Degree-level qualification in a relevant discipline or equivalent professional experience.
- Evidence of continued professional development.
- Significant senior-level clinical service experience with a proven track record in delivering service change.
- Proven capability to deliver significant service improvement in a complex healthcare environment.
Benefits: What We Offer
As a valued NHS Lanarkshire employee, you’ll enjoy:
- Annual Leave: 35 days, including public holidays.
- NHS Pension: Well-known generous NHS pension scheme.
- Salary Progression: Annual incremental increases.
- Paid Sick Leave: Progressive cover based on years of service.
- NHS Discounts & Perks: Access to exclusive benefits for employees.
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Diversity & Inclusion
NHS Lanarkshire is committed to fostering a diverse, equitable, and inclusive workforce where everyone thrives, develops, and succeeds based on merit, skills, and talent, regardless of:
- Race
- Disability
- Gender
- Sexual orientation
- Care experience
Care experienced applicants include fostered/kinship carers or those who lived in residential/secure children’s care.
Next Steps
For informal discussions, contact:
- Tracey Murtagh (Hospital Management)
For recruitment process support, email:
- Marion Bisset (Recruitment Administrator)
Ready to Apply?
Full details are in the attached Job Description & Person Specification.
- Review our Application Guidance for key details (deadlines, requirements, sponsorship notes).
- Explore our Information Pack to learn more about working with us.
Application Deadline: 23:59 hrs on the stated closing date. Note: CVs will not be accepted. Apply formally using our online portal.
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