Manchester Digital
Senior Service Transition Manager
Manchester
Posted about 20 hours ago
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Senior Service Transition Manager
As a Senior Service Transition Manager, your main day to day responsibilities will be:
- Supporting the process to transition new services into live in a safe and structured manner, ensuring a consistent set of operational requirements are incorporated into service designs.
- Reporting status and pipeline information regularly and accurately to team leads.
- Driving work forward to meet delivery deadlines, without compromising quality of delivered service and putting in place agreed Service Levels.
- Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
- Contributing a standard set of transition gateways to move to live service using a clear and structured methodology, assisting in developing policies, processes and procedures in line with best practice.
- Producing timely Statements of Work and assessing whether there are adequate resources to complete the activities, supporting with the design and transitioning new services to meet the needs of Portfolio and Product teams.
- Creating a Service Package document drawing on knowledge of the service and the Service Architect.
- Capturing risks from transition activities and keeping the risk register up to date, communicating any impacts with any relevant stakeholders in a timely manner.
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Essential Skills
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As a Senior Service Transition Manager, you will have experience of:
- Reviewing and managing changes to service and creating associated documentation.
- Productive working relationships with project and support teams through effective communication and stakeholder management.
- Producing high quality deliverables in a variety of contexts / environments within time constraints.
- Applying a structured and methodical approach to problem solving in the most efficient way.
- Applying a breadth of knowledge of technical skills and applications Oracle Fusion, Oracle ERP.
- Working in enterprise scale IT transition teams and adhering to industry best practice.
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Skills
Service Transition Management
Stakeholder Management
Problem Solving
Oracle Fusion
Oracle ERP
Documentation
Communication
Team Collaboration
Risk Management
Service Design
Project Management
Best Practices
Service Levels
Transition Methodology
Resource Assessment
Service Package Creation