Bytes Software Services
Senior Services Analyst
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Senior Services Analyst
Senior License Services Analyst
Position Details
Title: Senior License Services Analyst
Reports To: Service Lead – Compliance Services
Team: License Services
Department: Software Optimisation Services
Location: Hybrid Working – 2 Days WFH, 3 Days Office (Bytes HQ Leatherhead or Reading)
Purpose of the Role
Bytes works with customers to help achieve business outcomes through the delivery of a comprehensive range of technology-focused professional, managed and advisory services. The License Services team supports customers in understanding, managing and optimising their software and cloud estates, with a focus on:
- Cost control
- Risk reduction
- Licence compliance
- Service improvement
- Customer value
The Senior License Services Analyst will play a key role in the delivery of Microsoft 365 and Azure optimisation services, producing high-quality analysis, reporting and recommendations that help customers understand:
- Their usage
- Optimisation opportunities
- Potential savings
Core Responsibilities:
- The role will support the creation, quality assurance and presentation of customer-facing reports, working closely with consultants, service leads, project managers, data teams and account teams to ensure outputs are:
- Accurate
- Commercially relevant
- Easy for customers to understand
This role also supports broader License Services responsibilities, including:
- Data validation
- Entitlement and consumption analysis
- ELP preparation
- Customer reporting
- Tooling support
- Service improvement
- Request management
- Support for compliance-related services
The Senior License Services Analyst will be expected to:
- Take ownership of assigned customer activity
- Contribute to improved delivery processes
- Support standardisation of reporting templates
- Help develop repeatable, scalable ways of working
This is a senior analyst role and therefore requires a combination of:
- Strong analytical ability
- Licensing awareness
- Customer-facing confidence
- Attention to detail
- Ability to support more junior colleagues
Key Responsibilities
-
Create, review, and quality-assure Microsoft 365 and Azure optimisation reports, using Bytes’ internal toolsets, customer data, vendor portals, and other approved data sources.
-
Analyse Microsoft 365 licensing, usage, assignment, consumption, and adoption data to identify:
- Optimisation
- Risk reduction
- Cost-saving opportunities.
-
Analyse Azure consumption, reservation, savings plan, utilisation, and cost-management data to identify optimisation opportunities and support customer reporting.
-
Produce clear, customer-facing recommendations explaining:
- Opportunities
- Risks
- Assumptions
- Potential savings
- Next steps in a commercially understandable format.
-
Support the creation and delivery of:
- Customer presentations
- Service reviews
- Report playback sessions;
Presenting findings confidently to:
- Customers
- Internal stakeholders.
-
Support consultants and service leads with ad hoc analysis, data interpretation, customer queries, and preparation for customer meetings.
-
Maintain and update:
- Customer pricing
- Licensing
- Entitlement
- Reporting information within approved systems and toolsets.
-
Work with data analysts, BI teams, and external tooling providers to resolve:
- Data anomalies
- Reporting issues
- Data integrity concerns.
-
Support the delivery of 365 optimisation services through agreed delivery processes, including:
- Task ownership
- Report creation
- QA
- Template usage
- KeyedIn updates.
-
Contribute to the standardisation and continual improvement of:
- Compliance Services templates
- Report content
- Delivery processes.
-
Support License Services activities, including:
- ELP preparation
- Entitlement uploads
- Customer reporting
- Tooling queries
- Compliance analysis
- Retained service reporting.
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- Assist with customer-specific reporting requirements while promoting standardised, repeatable reporting outputs.
- Support service improvement initiatives, including:
- Documenting lessons learned
- Improving work instructions
- Contributing to better ways of working.
- Maintain a flexible approach to work, recognizing that responsibilities may evolve in line with:
- Customer needs
- Service development
- Organisational requirements.
Wider Team Network
Internal
- Establish and maintain productive working relationships with:
- Consultants
- Project managers
- Account managers
- Data teams
- Service leads
- Wider Services colleagues
External
- Customers stakeholders
- Sub-Entity Product Owners
- Infrastructure Managers
Qualifications, Experience & Skills
Educational Qualifications
Minimum:
- 5 GCSEs, including Maths & English (Grade 9 - 4 / A-C)
- A-Levels
Experience (Essential):
- Existing Lead Consultant or Senior Consultant for more than 2 years
Core Competencies & Skills
Essential:
-
Experience in a licensing, SAM, cloud optimisation, ITAM, reporting, or analytical role
-
Experience working with:
- Microsoft 365 licensing, usage, consumption, or optimisation data
- Azure cost, consumption, or optimisation reporting
-
Experience creating customer-facing reports and presenting findings to:
- Customers
- Internal stakeholders
-
Experience working within a:
- Project delivery
- Managed service
- Customer success environment
-
Experience supporting:
- Licence compliance
- ELP
- Entitlement
- Renewal
- Optimisation activities
Desirable:
-
Strong Excel skills, including:
- Analysing
- Manipulating
- Presenting data clearly
-
Ability to simplify complex licensing or consumption data into clear customer recommendations
-
Confident presenter and communicator, able to explain findings to:
- Customers
- Internal teams
-
Strong attention to detail and commitment to report accuracy
-
Ability to manage multiple concurrent tasks and deadlines
-
Experience with Power BI or dashboard-style reporting
-
Familiarity with:
- Microsoft admin portals
- Azure Cost Management
- Licensing portals
- Optimisation toolsets
-
Ability to work:
- Independently
- Escalate issues appropriately
Measures & Goals
| Objective | Measure | Frequency |
|---|---|---|
| Successful Microsoft 365 and Azure report creation | Reports are accurate, complete, QA’d and delivered within agreed timelines | Ongoing |
| Customer-facing presentation quality | Positive feedback from: |
- Consultants
- **Service leads**
- Account teams
- Customers
on clarity, **professionalism**, and usefulness of reporting outputs | Ongoing |
|Data quality and issue management | Data anomalies identified, documented, escalated and resolved | Ongoing | |Service improvement contribution | Meaningful contributions to improved templates, work instructions, reporting processes, and repeatable delivery methods | Quarterly |
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| Objective | Measure | Frequency |
|---|---|---|
| Internal stakeholder satisfaction | Positive feedback from: |
- **Consultants**
- **PMO**
- **BI/data teams**
- **Account managers**
- **Service leads** | Ongoing |
|Customer value and optimisation insight | Reports include clear, practical, and commercially relevant recommendations for: | Ongoing | - Optimisation - Risk reduction - Cost avoidance | |Task ownership and governance | Assigned tasks are kept updated in agreed systems with: | Ongoing | - Clear status - Dependencies - Escalations | |Knowledge development | Continued development of Microsoft 365, Azure, licensing and optimisation knowledge | Quarterly | |Team contribution | Supports knowledge sharing, peer review and wider License Services collaboration | Ongoing |
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