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Senior Services Manager
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Senior Services Manager
Senior Service Manager
Torquay Salary: £29,836 per annum + great benefits including Health Cash Plan and on-call shift payment of £14.30 per session Contract: Temporary (9 months), full-time (37.5 hours per week)
About the Role
Want to lead a team that truly empowers customers—helping them live their best life? As our Senior Client Services Manager, you’ll oversee our support team in Torquay, delivering person-centred housing services for women and families leaving domestic abuse. This opportunity gives you the chance to unleash potential in your colleagues while achieving outstanding outcomes for the people we serve.
Responsibilities
- Lead a motivated team to deliver efficient, high-quality, person-centred services aligned with contractual standards
- Serve as the Safeguarding Lead for the service
- Ensure Health & Safety checks and risk assessments are completed and documented accurately
- Oversee contracts, budgets, and KPIs, while liaising with stakeholders and commissioners
- Manage team and individual performance through coaching, setting competencies, and objectives to ensure clients receive a safe, supportive, person-centred service
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Benefits
- 34 days of paid leave, rising to 39 (including bank holidays + optional "me days")
- 2 paid volunteering days annually
- Health Cash Plan (saving up to £1,140+ per year covering dental, optical care, prescriptions and more)
- Matching pension contribution (up to 7%) with life insurance (3x basic salary)
- Family-friendly policies including extended support for maternity, paternity, adoption, neonatal, fertility, and menopause
Why Join Us?
We aren’t just a company—we’re a place where you feel valued. Enjoy: ✔ Insightful training & mentorship ✔ Collaborative environment with friendly colleagues ✔ The fulfillment of making a real difference daily
We’re excited to offer branch recognition. This role won’t disappoint.
Requirements
You’ll thrive in this role if you have:
✔ Exceptional people leadership—ability to coach and challenge misaligned behaviours while driving others’ growth ✔ A deep bedrock of empathy to advocate effectively for clients, understanding their individual needs and challenges ✔ Relevant industry experience in housing or care environments ✔ Demonstrated people management skills ✔ Experience in managing multiple services or leading managers
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⚠️ Additional note on accessibility: This role requires access to a business-insured vehicle for commuting. We cover your mileage!
Professional Essentials
🚗 Expanded DBS check is required (employer payment covered)
🎯 Flexible working: Arrangements negotiable with open-minded team dynamics 🥰 Work-life balance: Deep collaboration, but with flexibility to work remotely where applicable
💼 Key responsibility: Leading cross-service networks and maintaining high standards in cooperation with external commissioners
Applicant notes:
- Apply now—early closing time anticipated.
- For accessibility accommodation, email
recruitment@homegroup.org.uk
Location: Torquay (Cary Park) Closing Date: 26 July, 11:59 PM
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