Bounteous
Senior Software Engineer
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Location - London, Manchester and Ipswich
About the Role
We are looking for a talented and motivated ServiceNow Developer to join our growing team. You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform across a range of modules, supporting our public sector and government clients. Given the sensitive nature of the environments you will be working in, candidates must hold an active Security Check (SC) clearance.
You will work closely with business analysts, architects, and stakeholders to deliver high-quality ServiceNow solutions that drive efficiency, automation, and improved service delivery across the organization.
Key Responsibilities
- Design, develop, configure, and maintain ServiceNow solutions across key modules including ITSM, ITOM, HRSD, SecOps, GRC, and CSM.
- Develop custom applications, workflows, UI policies, business rules, client scripts, and script includes using JavaScript and the ServiceNow platform APIs.
- Implement and configure ServiceNow integrations with third-party systems using REST, SOAP, and MID Server.
- Translate business and technical requirements into scalable, best-practice ServiceNow solutions.
- Participate in all phases of the software development lifecycle (SDLC), including design, development, testing, deployment, and post-implementation support.
- Conduct code reviews and ensure adherence to ServiceNow development standards and best practices.
- Support the administration, patching, and upgrade of ServiceNow instances across development, test, and production environments.
- Collaborate with architects to design solutions aligned with the ServiceNow platform roadmap and organisational strategy.
- Produce clear technical documentation, including design specifications, test plans, and runbooks.
- Provide third-line support for ServiceNow-related incidents, problems, and change requests.
- Work within secure government or public sector environments, adhering to strict data handling and security protocols.
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Required Skills & Experience
- Proven experience (3+ years) as a ServiceNow Developer with hands-on platform development across multiple modules.
- Strong proficiency in ServiceNow scripting: JavaScript, Glide API, business rules, client scripts, UI actions, script includes, and flow designer.
- Experience configuring and developing within ITSM modules (Incident, Problem, Change, Request, CMDB).
- Solid understanding of ServiceNow integration capabilities: REST/SOAP APIs, Integration Hub, and MID Server.
- Experience with ServiceNow update sets, ATF (Automated Test Framework), and instance cloning.
- Familiarity with ITIL v3/v4 processes and how they map to ServiceNow workflows.
- Strong problem-solving skills with the ability to diagnose and resolve complex platform issues.
- Experience working in Agile/Scrum delivery teams with tools such as Jira and Confluence.
- Excellent communication skills with the ability to engage technical and non-technical stakeholders.
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Desirable Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD) or module-specific certifications (ITSM, SecOps, GRC, HRSD).
- Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) or SecOps (Security Incident Response, Vulnerability Response).
- Exposure to ServiceNow GRC (Governance, Risk & Compliance) or IRM modules within regulated or government environments.
- Experience working on HMG (His Majesty's Government) programmes or within UK public sector / defence organisations.
- Knowledge of DevOps practices including CI/CD pipelines, automated testing, and source control (Git).
- ITIL v4 Foundation certification or equivalent.
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